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What You'll Do:
- Manage strategic enterprise accounts and build success plans to define measurable business outcomes.
- Monitor customer metrics and lead Quarterly Business Reviews to align progress and shape future strategy.
- Drive adoption of new features and partner cross-functionally to ensure a seamless customer experience.
What You'll Need:
- At least 5 years of Customer Success experience in a SaaS environment with enterprise accounts.
- 3+ years of hands-on experience with identity verification or fraud detection technology.
- Strong communication skills with the ability to influence executives and build trusted advisor relationships.
Who You Are:
- Customer-centric with empathy and a genuine curiosity for solving technical problems.
- Data-driven with analytical instincts to spot patterns and communicate insights.
- Flexible with a can-do attitude, comfortable in both technical and strategic conversations.
Mitek
Mitek is a global leader in digital and biometric identity authentication, fraud prevention, and mobile deposit solutions. The company serves over 7,500 organizations worldwide and operates with a virtual-first culture, emphasizing teamwork, trust, and innovation.