Customer Success Manager (Individual Contributor)

Accountabilities:

• Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
• Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
• Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.

Requirements:

• 3+ years of experience in Customer Success, Account Management, or client operations.
• Strong communication and project coordination skills.
• Experience with CRM platforms such as HubSpot.

Benefits:

• Fully remote working environment with flexibility to work from anywhere.
• High level of ownership and autonomy in managing customer relationships.
• Continuous learning and professional development opportunities.