Enterprise Customer Success Manager

Role Overview:

• Own Sedna's most commercially significant customer relationships across Premier and Strategic accounts globally.
• Operate autonomously with minimal oversight, acting on account signals and progressing commercial outcomes.

Key Responsibilities:

• Build executive-level relationships and produce success plans tied to customer outcomes.
• Co-own renewals with AEs, monitor health, and identify expansion opportunities.
• Coordinate training and onboarding through cross-functional teams.

About You:

• Significant experience managing complex, high-value B2B accounts with a track record of executive relationships.
• Background in shipping, maritime, or global trade strongly preferred.
• Commercially fluent and structured communicator with CRM proficiency.

What Success Looks Like:

• No renewal or escalation surprises due to proactive signal management.
• Net Revenue Retention at or above target with clear understanding of drivers.
• Consistent expansion pipeline contribution and customer insight flow.