Customer Success Manager

Company Overview:

• Sardine is the leading agentic risk platform for fighting financial crime.
• The company has a remote-first culture with hubs globally, spanning over 6 billion devices and 800 million consumers.

About the Role:

• You will manage a handful of customers as their primary point of contact and act as their stakeholder within Sardine.
• You will collaborate with risk analytics, data science, and product teams to help customers meet their fraud, compliance, and payment needs.
• You will build and monitor KPIs to ensure customers maximize the value of Sardine's products.

Requirements:

• You have 7+ years of experience in Account Management, Customer Success, or Solutions Architecture in B2B SaaS.
• You have domain experience in compliance, fintech, or AML/KYC.
• You possess strong presentation, project management, and analytical skills.

Benefits:

• Generous compensation in cash and equity with flexible paid time off.
• Health, dental, and vision coverage for employees and dependents (US/Canada).
• 4% matching in 401(k)/RRSP, home office stipend, and annual learning stipend.