New Customer Care Advisor - German Speaking

About the role:

• As a German Speaking Customer Care Advisor at HeliosX, you will provide operational support to our German market, communicating with patients via phone, chat, email, and social media.
• You will work alongside clinicians and pharmacists to ensure exceptional clinical care and customer service, with patient safety as a top priority.

What you’ll be doing:

• Handle customer inquiries with high attention to detail, meeting performance targets for ticket volume, calls, and live chats.
• Achieve agreed customer satisfaction scores across all communication channels.
• Collaborate with cross-functional teams including clinical, social media, and pharmacy to resolve issues and collect feedback.

What you'll bring to the role:

• German native speaker with high proficiency in English, and at least 2 years of online customer service experience.
• Experience with multi-channel support (email, chat, phone) and cloud-based platforms like Zendesk.
• Strong problem-solving skills and ability to work with templates and make decisions in line with team leads.