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The Opportunity:

  • Guaranteed 40–60 hours per month with flexible, on-demand scheduling around campaign bursts.
  • Work fully remote from anywhere, supporting a high-energy European consumer brand.
  • No fixed weekly hours—you scale up during peak periods like Black Week and pre-Christmas.

What You'll Be Doing:

  • Handle customer enquiries and complaints via live chat in German, maintaining brand voice.
  • Flex your availability during monthly campaigns and seasonal peaks for increased hours.
  • Resolve issues with empathy, log interactions accurately, and flag recurring patterns to the team.

What We're Looking For:

  • Native or near-native German speaker with excellent written German.
  • Prior experience in ecommerce and customer-facing communication.
  • Calm under pressure, self-motivated, and comfortable with on-demand scheduling.

What's On Offer:

  • Competitive hourly rate discussed during the interview process.
  • Fully remote position with guaranteed baseline hours and paid annual leave.
  • Access to a professional community of 25,000+ global talent.

The Global Talent Co.

The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. Their community of 25,000+ professionals builds meaningful careers with leading international companies.

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