Answer customer emails and messages quickly and warmly in flawless German.
Manage reviews, delivery issues, and ensure every customer has a positive experience.
Identify patterns to reduce ticket volume and improve product and processes.
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.
Handle telephone customer inquiries and emergency calls in a front office capacity.
Work full-time with rotating shifts from 05h00 to 21h00 Monday to Friday.
Provide excellent customer service in German with empathy and efficiency.
Bosch Security Systems develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. With over 300 specialized associates in Lisbon and around 9,000 worldwide, the team is diverse and committed to innovation.
Handle customer enquiries and complaints via live chat in German, ensuring prompt and professional responses. - Flex your availability during campaign peaks, including monthly campaigns and seasonal spikes like Black Week. - Resolve issues with empathy and efficiency, maintaining accurate records and collaborating with the team.
The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. Their community of 25,000+ professionals builds meaningful careers with leading international companies.
Own inbound support cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast.
Manage inbound support during evening and weekend shifts, when nurses need assistance most.
Triage, follow up, and ensure clear handovers for complex cases and escalations.
Voize is building AI companions for Europe's nurses, with over 200,000 users relying on the platform every shift. The Berlin-based scaleup has $50M in Series A funding and fosters a fast-moving, caring culture.
Process high-volume customer and service tasks across multiple systems with speed and accuracy.
Enter, update, and validate data in ERP, CRM, and internal tools to ensure correct case fulfillment.
Identify and escalate unclear cases while supporting the customer service team for improved experience.
Bosch Service Solutions provides technology-driven Business Process Outsourcing services for leading companies in automotive, travel, tourism, and telecom sectors. As part of the Bosch Group, they focus on Building and Energy Technologies, fostering a diverse and inclusive culture with long-term stability.
Drive customer success by increasing product adoption and value realization, leading to retention and growth.
Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
Identify and mitigate churn risks while expanding partnerships and documenting ROI.
Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.
Be the first point of contact for customer questions via phone and email.
Provide thoughtful, friendly, and effective support with a problem-solving mindset.
Handle confidential information with care and professionalism.
We are reshaping the gift card experience across shopping centers in Europe, working behind the scenes to make every gift card moment smooth, secure, and simple. We are a growing, international team that values collaboration and initiative.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Act as the first point of contact for customer inquiries through phone and email channels.
Troubleshoot issues and guide customers through technical or operational questions.
Follow up on open cases to ensure issues are fully addressed within expected timelines.
Our partner provides customer support services for an international user base. The team operates remotely with a focus on flexibility and autonomy, supporting a growing global customer success operation.
Ensure customer satisfaction and provide excellent support for Streem Energy solutions.
Monitor data quality, detect bugs, and optimize settings for clients.
Build relationships with German stakeholders and act as strategic partner.
Streem builds a SaaS platform to empower commercial management of renewable energy assets. They have an international team and a dynamic entrepreneurial environment.
Process HR queries using leading ticketing and case management systems.
Manage reports and perform data audits.
Prioritize and organize daily tasks in your personal queue.
Our client is a globally represented company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. As part of the HR shared services team in Europe, you will support employees throughout their employment.
Analyzes received support requests and identifies appropriate solutions based on technical skills.
Escalates support requests that cannot be resolved at Level 1 to higher technical levels.
Ensures monitoring and management of support requests throughout their lifecycle.
Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through business transformation. With over 50 years of experience and a presence in 30 countries, Expleo helps clients achieve operational excellence and future-proof their businesses.