Drive customer success by increasing product adoption and value realization, leading to retention and growth.
Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
Identify and mitigate churn risks while expanding partnerships and documenting ROI.
Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.
Drive deep product adoption and improve customer health scores for German-speaking accounts.
Manage post-implementation lifecycle, ensuring retention, satisfaction, and account growth.
Design scalable processes with EMEA leadership and use tools like Gainsight and Salesforce.
Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.
Coordinate support between clients and the Nomagic team to ensure smooth operations.
Assist customers with issue resolution and create documentation for local teams.
Perform preventive and reactive maintenance on robotic hardware and software systems.
Nomagic automates repetitive manual tasks using intelligent robotics. They are a growing, English-speaking team with flexible working hours and a focus on innovation.
Provide Tier 1 functional and technical support through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
Investigate, document, and troubleshoot software-related incidents, gathering all relevant information to support efficient case handling.
Assess and prioritize incoming requests, escalating cases to appropriate internal teams or specialists when necessary.
Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.
Drive value for the company by successfully delivering on revenue targets.
Strategically develop existing customers by building long-term relationships and identifying up- and cross-selling opportunities.
Manage your own portfolio of clients to ensure they get the most value out of our solutions.
Ecosio is a fast-growing provider of B2B integration solutions specializing in EDI and e-invoicing. They are part of Vertex Inc., and foster a remote-first, inclusive culture with a focus on innovation.
Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.
Support customers by resolving complex questions and investigating issues.
Analyze customer interactions and operational data to identify improvement opportunities.
Collaborate with cross-functional teams to improve customer outcomes and drive process enhancements.
This is an opportunity to join a customer-focused team within a fast-growing digital financial services environment. The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing.
Provide HR support via phone and email, logging inquiries and resolving through ticketing systems.
Address employee questions on policies, benefits, and maintain high service quality with confidentiality.
Handle sensitive information with integrity and take ownership of query resolution and individual metrics.
Sutherland is a global Business Process Outsourcing (BPO) company founded in 1986 in the United States. It operates in Kosovo with a focus on technical support and customer service, employing German-speaking staff for a world-leading online sales platform.
Conduct comprehensive testing and monitoring of data for digital content products, primarily in France.
Communicate with clients in French and offer support during calls and meetings related to data quality.
Collaborate with internal stakeholders to enhance processes and introduce new measurement technologies.
Exadel is an AI-first global tech company with 25+ years of engineering leadership, partnering with Fortune 500 clients like HBO, Microsoft, Google, and Starbucks. They have 2,000+ team members and 500+ active projects, and their culture is ambitious, collaborative, and constantly evolving.
Present and market aesthetics products via phone to specialist physicians to meet sales targets.
Manage the full sales cycle from lead qualification to closing using various communication channels.
Analyze market trends, monitor competitors, and execute strategic territory management.
Allergan Aesthetics, an AbbVie company, develops and markets a portfolio of leading aesthetics products including facial injectables, body contouring, and skin care. It is part of a large global pharmaceutical company and fosters a culture of innovation and excellence.
Identify and engage high-potential prospects for Tremendous' outbound motion in European markets.
Cold call extensively, aiming for 100 calls per day, and book meetings over the phone as primary outreach.
Collaborate with Account Executives and cross-functional teams to shape sales strategy and build pipeline.
Tremendous is a platform that enables bulk payouts to people in over 230 countries, used by over 20,000 companies including Google, MIT, and United Way. The company is fully remote with a high-documentation, low-meeting culture, and is profitable and growing without outside investors.
Identify and classify advertising from various media sources.
Code advertising motifs according to Nielsen's market classification system.
Ensure quality assurance and meet productivity and quality targets.
Nielsen powers a better media future by providing insights that drive client decisions. They have a global, talented workforce dedicated to excellence and audience engagement.
Plan, send, and optimize all Klaviyo campaigns across 6 markets, including A/B testing and localization.
Own core automation flows (welcome, abandoned cart, winback) and develop retention flows for subscription customers.
Use segmentation, lifecycle logic, and AI workflows to personalize CRM communication and improve performance.
Doonails is a fast-growing beauty startup that revolutionizes manicure with innovative products and a strong community. They bring studio-quality nail care home and are present in online shops and leading retail partners, with a growing team.
Own inbound support cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast.
Manage inbound support during evening and weekend shifts, when nurses need assistance most.
Triage, follow up, and ensure clear handovers for complex cases and escalations.
Voize is building AI companions for Europe's nurses, with over 200,000 users relying on the platform every shift. The Berlin-based scaleup has $50M in Series A funding and fosters a fast-moving, caring culture.
Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
We are an education technology platform that connects the best teachers with students who need them. Backed by $15m in Series A funding, we have a collaborative and ambitious global team.
Define the product vision for clients and international teams, creating roadmaps and prioritizing backlogs.
Analyze business processes with clients, propose improvements, and coordinate with other teams to manage dependencies.
Communicate primarily in German and English within the team, company, and with clients.
Nortal shapes digital transformation, delivering complex solutions for global enterprises and public sector organizations. With over 25 years of experience, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value.
Process HR queries using leading ticketing and case management systems.
Manage reports and perform data audits.
Prioritize and organize daily tasks in your personal queue.
Our client is a globally represented company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. As part of the HR shared services team in Europe, you will support employees throughout their employment.
Support & expertise client: Respond to client requests via ticketing, qualify and escalate complex issues, become expert on key functionalities.
Autonomy & product adoption: Help clients use the platform effectively, participate in new feature adoption, anticipate churn risks, and identify growth opportunities.
Collaboration & continuous improvement: Work closely with Product, Dev, Onboarding, Sales, and Marketing teams, contribute to knowledge base enrichment.
Septeo is a leading European software editor, present internationally and among the top 5 sectoral software publishers in France. With a strong collective culture and AI integrated responsibly, the company values performance, responsibility, and pleasure, serving millions of citizens.
Process high-volume customer and service tasks across multiple systems with speed and accuracy.
Enter, update, and validate data in ERP, CRM, and internal tools to ensure correct case fulfillment.
Identify and escalate unclear cases while supporting the customer service team for improved experience.
Bosch Service Solutions provides technology-driven Business Process Outsourcing services for leading companies in automotive, travel, tourism, and telecom sectors. As part of the Bosch Group, they focus on Building and Energy Technologies, fostering a diverse and inclusive culture with long-term stability.