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Germany

  • Drive customer success by increasing product adoption and value realization, leading to retention and growth.
  • Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
  • Identify and mitigate churn risks while expanding partnerships and documenting ROI.

Customer Success Account Management SaaS Communication Project Management

20 jobs similar to Senior Customer Success Manager - German speaker

Jobs ranked by similarity.

Germany EMEA

  • Drive deep product adoption and improve customer health scores for German-speaking accounts.
  • Manage post-implementation lifecycle, ensuring retention, satisfaction, and account growth.
  • Design scalable processes with EMEA leadership and use tools like Gainsight and Salesforce.

Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.

EMEA

  • Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
  • Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
  • Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.

UK EU Unlimited PTO 26w maternity 9w paternity

  • Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
  • Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
  • Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.

Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.

Europe

  • Drive value for the company by successfully delivering on revenue targets.
  • Strategically develop existing customers by building long-term relationships and identifying up- and cross-selling opportunities.
  • Manage your own portfolio of clients to ensure they get the most value out of our solutions.

Ecosio is a fast-growing provider of B2B integration solutions specializing in EDI and e-invoicing. They are part of Vertex Inc., and foster a remote-first, inclusive culture with a focus on innovation.

Europe

  • Own an established portfolio across mixed tiers as the primary client relationship.
  • Own value realisation end to end, driving renewals to clean close.
  • Keep adoption and value on track through regular check-ins and reviews.

CoachHub is a digital and AI coaching platform that combines human coaching, behavioral science, and technology to empower enterprises. Backed by $330M and with 3,500+ coaches globally, it fosters a remote-first culture of ownership and impact.

Europe

  • Drive net-new business and expansion revenue across the DACH enterprise segment, owning the full sales cycle from prospecting to close.
  • Develop strategic account plans, build multi-threaded relationships with senior executives in Marketing, Analytics, Product, and Tech.
  • Collaborate cross-functionally with Solutions Engineering, Customer Success, and Marketing to accelerate deal velocity and ensure predictable revenue.

Contentsquare is an all-in-one experience intelligence platform that helps organizations understand digital customer journeys. With 15 offices globally, it is a growing leader in experience analytics, focusing on inclusive culture and supporting diverse communities.

$100,440–$109,080/yr
EMEA

  • Take ownership of onboarding and implementation for strategic accounts across EMEA.
  • Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
  • Coach team members and build scalable processes for high-value accounts.

Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.

$93,720–$112,200/yr
Australia

  • Drive customer adoption, value realization, retention, and overall success through strategic partnerships.
  • Build trusted, consultative relationships with stakeholders and lead regular Business Reviews.
  • Collaborate with Sales, Solutions Architects, and internal teams to optimize platform use and manage renewals.

Algolia is a pioneer and market leader in AI Search, empowering 17,000+ businesses with blazing-fast, predictive search. Funded with $150M Series D in 2021, the company values grit, trust, candor, care, and humility in a high-trust, autonomy-driven culture.

EMEA

  • Act as a trusted advisor for enterprise customers, guiding them through adoption and expansion of advanced IT solutions.
  • Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential.
  • Coordinate cross-functional engagement with Engineering, Support, and Field teams to deliver customer success plans.

We use an AI-powered matching process to ensure applications are reviewed quickly and fairly. We operate as a globally distributed team with a remote-first culture built on autonomy, trust, and collaboration.

Germany DACH

  • Drive revenue growth by expanding existing Mid Market customer accounts across Germany-focused DACH territory.
  • Build and maintain executive-level relationships, leading complex upsell and cross-sell sales cycles end-to-end.
  • Collaborate with Customer Success, Pre-Sales, and Product teams to deepen value in multi-site, multi-business-unit deployments.

Ultimo is an industry-leading SaaS EAM platform used by 2,000+ organisations globally to maximise uptime, control costs, and operate safely. The company is part of IFS, a global enterprise software firm with 6,000+ employees, providing long-term backing while retaining agility.

Europe

  • Provide technical guidance and pre-sales engineering assistance to potential new customers.
  • Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
  • Manage existing large accounts and work proactively to retain and develop them.

JetBrains is a leading software company that has been making developer tools for over 25 years. The company employs thousands worldwide and fosters an open and inclusive workplace culture.

Germany

  • Build and maintain strategic relationships with key stakeholders and decision-makers in enterprise accounts, serving as a trusted advisor.
  • Develop and execute tailored success plans to drive product adoption, utilization, and expansion aligned with customer business priorities.
  • Proactively manage account health, identify upsell and cross-sell opportunities, and collaborate cross-functionally to ensure customer satisfaction and retention.

JetBrains is a global software company specializing in intelligent, productivity-enhancing tools for software developers and teams. With over 15.9 million users and 90 Fortune Global Top 100 companies as customers, they foster an open and inclusive workplace culture.

Germany

  • Strategic customer development and key account management for selected clients.
  • Ensuring customer retention, renewals, and early risk detection to maximize customer value.
  • Identifying cross- and up-sell opportunities and driving growth initiatives with a data-driven approach.

LEAP Digital Marketing GmbH is a leading digital marketing agency in Germany, Austria, and Switzerland, helping international companies boost their top-line performance through high-ROI marketing. The team consists of about 90 colleagues from 18 nations, fostering a dynamic and modern work environment.

Germany Unlimited PTO

  • Drive new customer acquisition and manage a sales pipeline for strategic accounts in the DACH region.
  • Collaborate with Sales Development, Marketing, and Pre-sales Consultants to create customized presentations and ROI models.
  • Build strong relationships with economic champions and buyers, positioning Forter's fraud prevention platform.

Forter is a human-first, AI-built company that provides identity intelligence across the commerce journey to protect revenue and enhance customer experiences. With over 500 employees globally and $525M raised from investors like Tiger Global and Sequoia Capital, Forter powers decisions for nearly 1 million businesses and is recognized as a Great Place to Work (2021-2025).

Global

  • Manage a portfolio of customers to drive adoption, retention, and expansion through 1:1 and scalable programs.
  • Collaborate with Sales, Marketing, and Support to ensure consistent customer experiences and identify growth opportunities.
  • Use CRM and customer success platforms to analyze data, execute digital engagement, and improve processes.

Siteimprove is a SaaS platform that helps organizations manage their digital presence. The company operates globally with a focus on customer success and growth.

Germany Unlimited PTO

  • Advocate for all-flash enterprise storage technology. - Foster strong customer connections and ensure high satisfaction. - Drive sales pipeline activities to meet and exceed quotas.

Pure Storage reshapes the data storage industry with innovative all-flash technology. Known for a collaborative culture, it has been named Fortune's Best Workplaces in Technology and certified as a Great Place to Work.

Germany

  • Plan, send, and optimize all Klaviyo campaigns across 6 markets, including A/B testing and localization.
  • Own core automation flows (welcome, abandoned cart, winback) and develop retention flows for subscription customers.
  • Use segmentation, lifecycle logic, and AI workflows to personalize CRM communication and improve performance.

Doonails is a fast-growing beauty startup that revolutionizes manicure with innovative products and a strong community. They bring studio-quality nail care home and are present in online shops and leading retail partners, with a growing team.

$97,200–$129,600/yr
Global Unlimited PTO 16w maternity 16w paternity

  • Manage the entire sales cycle for DACH accounts, including retention, expansion, upsell, and cross-sell.
  • Present Remote's suite of services to existing customers to drive upsell opportunities and build strategic partnerships.
  • Collaborate with cross-functional teams to ensure customer success and participate in retention initiatives.

Remote provides a global HR platform for compliantly hiring, paying, and managing international teams. The company has a fully remote, async culture with employees on six continents, emphasizing innovation and AI integration.

$140,000–$200,000/yr
US Unlimited PTO

  • Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
  • Develop mutual value plans and identify expansion opportunities with Account Management partners.
  • Proactively identify account risks and collaborate with internal teams to optimize implementations.

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.

6w PTO

  • Win the best retail partners in Munich by identifying and signing high-potential retailers.
  • Own your territory by building a strong pipeline and executing a winning acquisition strategy.
  • Build strategic relationships with business owners and decision-makers to position Wolt as their growth partner.

Wolt builds technology that brings joy and simplicity to local commerce, connecting millions of customers with delivery from restaurants, groceries, and more. With a presence in over 500 cities across 30 countries and backed by DoorDash, Wolt offers a fast-paced, entrepreneurial culture where self-starters thrive.