Senior Customer Success Manager - German speaker

Responsibilities:

• Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth.
• Lead the enablement of our users by conducting product trainings.
• Work in partnership with Solutions Architects to guide customers through project management and technical requirements of their Algolia implementation.

Requirements:

• Fluency in English, French and German.
• 2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business.
• Demonstrated ability to establish relationships, present, and communicate effectively at all levels of an organisation.

Culture:

• We value grit, trust, candor, care, and humility.
• We offer a flexible workplace model, with options for remote or hybrid work.
• We are committed to creating an inclusive workplace where everyone is respected and supported.