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Role Responsibilities:
- Drive adoption, value realization, and retention of customers.
- Build consultative relationships and coach customers to align with objectives.
- Lead Business Reviews and document ROI.
Qualifications:
- 3+ years in customer success or similar role in SaaS.
- Experience managing a portfolio of technical accounts.
- Strong communication and relationship-building skills.
What We Offer:
- Remote work within Australia with flexible workplace model.
- Competitive total cash compensation and Total Rewards philosophy.
- Opportunity to work with top-tier global customers and a supportive team.
Algolia
Algolia is a pioneer and market leader in AI Search, empowering 17,000+ businesses with blazing-fast, predictive search. Funded with $150M Series D in 2021, the company values grit, trust, candor, care, and humility in a high-trust, autonomy-driven culture.