ANZ Customer Success Manager

About the role:

• You will manage a portfolio of customers, proactively identifying opportunities to improve customer health, engagement, and retention.
• Monitor customer health signals, identify at-risk customers early, and execute success plans that reduce preventable churn.
• Lead retention conversations with customers signaling churn intent, resolving issues where possible and helping customers realize ongoing value.

What you'll do:

• Identify opportunities for package upgrades and Online Payments adoption, partnering with Sales where appropriate to support expansion.
• Deliver strategic customer conversations that align platform capabilities with customer business goals.
• Increase adoption of sticky product features that deepen customer engagement and long-term retention.

What you'll bring:

• Experience in Customer Success, Account Management, or another customer-facing role within a SaaS or subscription business.
• A passion for helping customers succeed, with strong commercial acumen and the ability to identify growth opportunities.
• Confidence using customer data and health metrics to prioritize actions and improve outcomes.