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Responsibilities:
- Provide precise and efficient support to clients via ticketing system.
- Ensure service support and qualify/escalate complex issues.
- Become an expert on key software functionalities.
Collaboration:
- Work closely with Product, Development, Onboarding, Sales, and Marketing teams.
- Contribute to user knowledge base enrichment.
Qualifications:
- Successful B2B customer relationship experience, ideally in SaaS environment.
- Comfortable with complex software tools, strong analytical and problem-solving skills.
- Excellent written communication and rigor, Microsoft Word proficiency a plus.
Benefits:
- Personalized training path, internal mobility opportunities, and Udemy platform.
- Human adventure with themed events, sports, CSR, diversity and inclusion.
- Full remote work arrangement.
Septeo
Septeo is a leading European software editor, present internationally and among the top 5 sectoral software publishers in France. With a strong collective culture and AI integrated responsibly, the company values performance, responsibility, and pleasure, serving millions of citizens.