Source Job

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Build and maintain strong relationships with partners to accelerate business value and ROI from ConnectWise investments.
• Monitor partner usage data, health indicators, and growth opportunities to develop strategies for success.
• Conduct Quarterly Business Reviews (QBRs) and collaborate with cross-functional teams to ensure adoption and successful renewals.

ConnectWise is a community-driven software company that helps technology solution providers manage their businesses and deliver customer experiences. With over 3,000 colleagues in North America, EMEA, and APAC, the company serves over 45,000 partners and fosters an inclusive, positive culture.

• Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
• Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
• Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.

Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.

• Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
• Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
• Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.

A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.

• Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
• Monitor customer health at scale using adoption signals and engagement data.
• Collaborate cross-functionally with Marketing, Product, and High Touch CS.

Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.

• Support customers by resolving complex questions and investigating issues.
• Analyze customer interactions and operational data to identify improvement opportunities.
• Collaborate with cross-functional teams to improve customer outcomes and drive process enhancements.

This is an opportunity to join a customer-focused team within a fast-growing digital financial services environment. The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing.

• Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
• Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
• Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

• Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
• Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
• Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.

Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.

• Provide professional support for customer bookings, inquiries, and service requests.
• Coordinate and track services from start to finish, maintaining accurate records.
• Deliver excellent customer experiences and escalate complex issues as needed.

AmazingCo creates unique experiences like mystery picnics and weekend getaways, helping clients worldwide build lasting memories. The company values great service and teamwork, with a growing global staff dedicated to innovation and customer satisfaction.

• Create and drive execution of detailed projects in collaboration with customer stakeholders.
• Own communication with clients to provide recommendations and manage expectations.
• Identify needs of technology executives and prepare reports to inform decision-making.

DX, a subsidiary of Atlassian, helps engineering leaders build high-performing teams through data-driven insights on developer productivity. As a fast-growing SaaS company, DX has tripled its annual recurring revenue and recently joined Atlassian to expand its reach and resources.

• Provide timely and effective responses to customer inquiries via phone, email, chat, and social media.
• Review, investigate, and resolve customer issues to maintain high satisfaction.
• Maintain accurate records of customer interactions and resolutions.

Chefman designs and sells kitchen appliances and smart cooking products. The company values customer satisfaction and fosters a collaborative team environment.

• Deliver world-class customer experience and provide first-line support for complex inquiries.
• Investigate and resolve technical issues through emails, live chats, and support calls.
• Partner with Product and Engineering teams to identify product opportunities and improve documentation.

AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.

• Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
• Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
• Identify growth opportunities and deliver targeted solutions across diverse customer verticals.

Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
• Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
• Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

• Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
• Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
• Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.

Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.

• Provide top-notch care to clients, resolving issues efficiently in collaboration with the tech team.
• Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
• Analyze client feedback and define action plans to improve our solution.

Pivot builds an AI operating system for procurement, combining intake, approvals, vendor management, invoice matching, and ERP integrations. With 70 employees across 25+ countries and $70M in funding, they serve enterprise clients like DoorDash and Lemonade.

• Act as a trusted advisor for customers, managing the post-sale journey from onboarding to partnership while monitoring account health and identifying upselling opportunities.
• Collaborate with Sales to align on customer expectations, prevent churn, and share direct customer feedback to improve team processes.
• Operate autonomously with daily asynchronous client interactions, leveraging tools like Vitally and Zendesk for proactive churn prevention and retention.

Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.

• Lead the onboarding process for new customers and conduct product training sessions.
• Provide technical support and issue resolution, collaborating with engineering on complex problems.
• Develop customer success plans, monitor health metrics, and drive retention and growth.

EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.

• Respond to customer inquiries via email and live chat with timely, professional communication.
• Troubleshoot technical issues and become a product expert to educate customers on features.
• Partner with cross-functional teams to improve processes and capture customer feedback.

WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.