Be the first point of contact for customer questions via phone and email.
Provide thoughtful, friendly, and effective support with a problem-solving mindset.
Handle confidential information with care and professionalism.
We are reshaping the gift card experience across shopping centers in Europe, working behind the scenes to make every gift card moment smooth, secure, and simple. We are a growing, international team that values collaboration and initiative.
You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented.
You support customers with questions related to orders, deliveries, products, returns, and refunds, taking ownership of enquiries.
You collaborate with cross-functional teams and contribute to improving processes and Help Centre content.
The Quality Group is a provider of sports nutrition products, bringing together brands ESN and More Nutrition since 2021. With over 1,200 employees, the company combines passion for sports nutrition with cutting-edge technology and offers a diverse, inclusive culture.
Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
Handle product returns and logistics while analyzing user feedback to improve support processes.
This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.
Provide care to users through calls, chats, and email to help them achieve their online goals.
Analyze user behavior and content to improve satisfaction and guide business success.
Collaborate with product teams to influence support and enhance user experience.
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 million users worldwide.
Provide real-time assistance to travelers across French, English, and Spanish channels.
Handle multiple cases with empathy, accuracy, and professionalism under pressure.
Use CRM tools to track interactions and collaborate with internal teams for resolution.
This partner company delivers real-time support to international travelers. It operates remotely with a focus on customer experience and global travel operations.
Support travellers in real time, manage requests, and ensure excellent service throughout their journey.
Work flexible hours in a fast-paced environment, multitasking with CRM and operational tools.
Demonstrate empathy, adaptability, and strong communication skills in French, English, and Spanish.
We are a travel-focused company providing customer support services for an international clientele. We operate as a fully remote organization with a dynamic international team, offering independent contractor agreements.
Provide real-time support via phone, email, and chat across all partner channels.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Troubleshoot technical and process-related issues, escalating when appropriate.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Provide Tier 1 functional and technical support through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
Investigate, document, and troubleshoot software-related incidents, gathering all relevant information to support efficient case handling.
Assess and prioritize incoming requests, escalating cases to appropriate internal teams or specialists when necessary.
Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.
Help customers define their goals, discuss new solutions, and resolve product issues.
Actively create and maintain knowledge base, customer resources, and support materials.
Work closely with the development team to articulate customer ideas and questions.
Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.
Provide customer service support to healthcare providers via phone and email
Manage event vendor processes, including activation, payment issuance, and reporting
Generate pre and post event reports and assist with training on event management details
Sutherland is a digital transformation company that helps businesses improve customer experiences through automation and advanced technology. With over 35 years of experience and a Great Place to Work certification, the company offers a supportive culture with ample advancement opportunities.
Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
Troubleshoot software, account, and workflow issues while helping users with clear explanations.
Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.
Provide real-time assistance and coordinate solutions for travellers throughout their journey.
Manage multiple situations with calm, ownership, and attention to detail.
Ensure a smooth and thoughtful travel experience from start to finish.
The company is a fast-growing travel company supporting an international clientele. It focuses on creating exceptional travel experiences through personalized customer care.
Provide world-class customer support via email, phone, and chat for Portuguese and English speaking customers worldwide.
Be creative, friendly, and solution-oriented, constantly reviewing processes and suggesting improvements.
Work night shifts in a fully remote position after one month of in-person training in São Paulo.
Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.
Provide outstanding customer service to users and partners via email, chat, and phone.
Handle inquiries through social media tools like Facebook, App Store, Play Store, and Google Reviews.
Act as a brand ambassador, encouraging sustainable behavior and communicating user needs to internal teams.
Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers to fight food waste. With over 133 million registered users and 1,350+ colleagues across 20 countries, the company is a certified B Corp social impact organization.
Act as the first point of contact for customers, handling complex issues across phone, chat, and email with empathy and ownership.
Consistently meet performance targets on resolution rate, quality, and handling time while maintaining accurate records and data privacy.
Proactively contribute to team knowledge sharing, take ownership of personal growth through feedback, and embody Wise’s values.
Wise is a global technology company building the best way to move and manage the world’s money, with a mission to make international payments easier and cheaper. As a fast-growing company with a diverse team, Wise fosters an inclusive, equitable culture where employees are empowered to contribute to its mission.
Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Provide delightful, accurate, and timely support to members navigating the French healthcare system and B2B partner needs.
Spend 80% of time on member support and 20% on innovative Care projects tailored to your expertise.
Lead process improvements, mentor team members, and drive cross-functional initiatives to enhance care delivery.
Alan is building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. With over 800 employees and serving 1M+ members, Alan fosters a unique culture focused on making healthcare proactive and accessible.