Customer Support Agent

About Giftify:

• We are reshaping the gift card experience across shopping centers in Europe.
• We work behind the scenes to make every gift card moment smooth, secure, and simple.
• Our mission is empowering shopping centers and their customers with an easy, reliable solution.

About the Role:

• As a Customer Support Agent, you will be the friendly, solution-focused voice supporting our clients.
• You will join a dynamic and growing support team, working remotely using a laptop, headset, and/or smartphone.
• You will guide users through phone calls and support tickets, with the help of our internal knowledge base.

What You’ll Do:

• Be the first point of contact for customer questions via phone and email.
• Provide thoughtful, friendly, and effective support with a problem-solving mindset.
• Handle confidential information with care and professionalism.

What We’re Looking For:

• Fluent in French and English; other languages are a plus.
• Prior experience in a support or customer-facing role.
• Proficient with Zendesk and JIRA.