Provide technical support to clients in German, analyzing and resolving Level 1 issues.
Escalate complex problems to higher technical levels as needed.
Ensure continuous monitoring and management of support requests.

Responsibilities:

Manage support requests throughout their lifecycle, from receipt to closure.
Translate documents and support requests when required.
Propose updates to knowledge base to improve efficiency.

Qualifications:

Technical university degree in automotive, mechanical, or electrical/electronics.
Fluent in German and intermediate-advanced English.
Passionate about the automotive industry.

Benefits:

Benefit platform, holiday voucher, and private medical insurance.
Performance bonus and Easter/Christmas bonuses.
Employee referral bonus and Bookster subscription.

Expleo

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through business transformation. With over 50 years of experience and a presence in 30 countries, Expleo helps clients achieve operational excellence and future-proof their businesses.

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