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What you'll do:
- Solve customer tickets with personal, quick, and helpful replies.
- Reply to reviews and handle delivery issues end-to-end.
- Fix root causes to reduce repeat questions.
How the work is split:
- Share workload with another part-time team member.
- Cover for each other during absences so customers never wait.
- Flexible hours, but no ticket sits unanswered longer than a business day.
What we're looking for:
- Fluent German with a warm, natural writing tone.
- Genuinely responsive and calm with difficult customers.
- Tech-savvy and AI-proficient with an ownership mindset.
What you'll get:
- Real ownership from day one on a proven product.
- Direct access to founders and a collaborative international team.
- Free access to world-class products and regular trainings.
Phira Ventures
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.