Take ownership of onboarding and implementation for strategic accounts across EMEA.
Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
Coach team members and build scalable processes for high-value accounts.
Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.
Manage deployment of IoT solutions to large-scale enterprise customers, ensuring quick time to value.
Build relationships with customers from onboarding through renewal, driving product adoption and account health.
Collaborate cross-functionally with Sales, Support, and Product teams to deliver exceptional customer experiences.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations with physical operations harness IoT data. As a recently public company, they foster a culture of ownership, growth, and inclusion, with a team shaping product solutions across safety, telematics, and equipment monitoring.
Manage a portfolio of 100+ customer accounts with strategic guidance and support.
Drive customer adoption, engagement, retention, and overall account health.
Partner with Product and Engineering teams to improve customer experience and influence product development.
Our client is a fast-growing SaaS company building products for the Shopify ecosystem. With a customer-first mindset and a collaborative startup culture, the team is focused on helping Shopify merchants grow through innovative technology and exceptional customer experiences.
Drive customer success by increasing product adoption and value realization, leading to retention and growth.
Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
Identify and mitigate churn risks while expanding partnerships and documenting ROI.
Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.
Own post-sale value realization for Enterprise customers, anchoring conversations on business impact and measurable outcomes.
Guide customers through staged value progression: immediate, structural, and strategic value.
Drive retention and expansion through demonstrated value, proactive risk assessment, and cross-functional partnership.
HeyGen makes visual storytelling accessible to all by building technology that equips more people to create captivating video content. It is a fast-growing, inclusive startup with a culture of innovation and customer focus, operating as an Equal Opportunity Employer.
Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.
Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.
Own an established portfolio across mixed tiers as the primary client relationship.
Own value realisation end to end, driving renewals to clean close.
Keep adoption and value on track through regular check-ins and reviews.
CoachHub is a digital and AI coaching platform that combines human coaching, behavioral science, and technology to empower enterprises. Backed by $330M and with 3,500+ coaches globally, it fosters a remote-first culture of ownership and impact.
Manage a portfolio of customers to drive adoption, retention, and expansion through 1:1 and scalable programs.
Collaborate with Sales, Marketing, and Support to ensure consistent customer experiences and identify growth opportunities.
Use CRM and customer success platforms to analyze data, execute digital engagement, and improve processes.
Siteimprove is a SaaS platform that helps organizations manage their digital presence. The company operates globally with a focus on customer success and growth.
Provide real-time assistance to travelers across French, English, and Spanish channels.
Handle multiple cases with empathy, accuracy, and professionalism under pressure.
Use CRM tools to track interactions and collaborate with internal teams for resolution.
This partner company delivers real-time support to international travelers. It operates remotely with a focus on customer experience and global travel operations.
Partner with Spanish-speaking pros and customers by listening to their needs and providing tailored solutions to help them succeed.
Handle 30-40 inbound requests daily via phone, chat, SMS, and email, troubleshooting account changes, billing, and app issues while ensuring a low-effort experience.
Maintain high-performance metrics like quality, efficiency, and customer satisfaction, while contributing to team development and identifying areas for improvement.
Thumbtack is an app that helps millions of people care for and improve their homes, from urgent repairs to seasonal maintenance, by providing personalized guidance, AI tools, and a hiring platform. With a community of 300,000 local service businesses across the US, the company values collaboration, diversity, and delivering a warm, high-quality experience.
Conduct proactive outreach to VIP clients via calls and CRM tools.
Promote products and negotiate to convert leads into long-term customers.
Build strong relationships and monitor client activity for growth opportunities.
Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, it offers a friendly and positive environment.
Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful with the Traackr product.
Determine critical measures for success for clients' influencer programs to ensure quantitative and qualitative ways to measure progress.
Monitor and address adoption and usage for clients in APAC region, identifying signals of risk and areas for growth.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform. They are a remote-first company with offices in San Francisco, New York, Boston, Paris, and London, operating on a culture of mutual respect and core values including trust, diversity, and ownership.
Coordinate and track projects from start to completion, ensuring timely delivery and resolving issues proactively.
Provide exceptional customer service in both Spanish and English, managing calls and emails to build strong client relationships.
Handle billing, invoicing, and payment tracking while supporting business development through outbound follow-ups.
We are a staffing agency recruiting on behalf of a growing service-based business. We are a remote-first company with a focus on client satisfaction and operational efficiency.
Drive net-new logo acquisition in the 500-3,000 employee segment from outbound prospecting to signed contract.
Manage pipeline at scale, balancing volume and quality across fast-cycle deals and structured evaluations.
Apply MEDDPICC rigorously to lead multi-stakeholder discovery and build business cases for committees.
Miro is a visual workspace for innovation that enables distributed teams to build the next big thing. It serves more than 100 million users and 250,000 companies, with over 1,600 employees across 13 hubs worldwide.
Manage the complete customer lifecycle from onboarding to long-term partnership, ensuring consistent value and support.
Drive customer retention by monitoring account health, identifying risks, and developing success strategies.
Identify expansion opportunities through upselling and cross-selling while maintaining strong customer relationships.
This company operates in a global, remote-first environment, focusing on customer success and support. The culture emphasizes collaboration, autonomy, and continuous improvement, with a team that values technology and automation.
Proactively drive new product attachment and build strong relationships across largest and most strategic customers in Thailand.
Advocate for the customer internally, focusing on a positive experience and identifying growth opportunities.
Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with Enterprise customers.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. Trusted by Fortune 500 companies and high-growth AI leaders, Datadog fosters an inclusive culture and offers opportunities to join Community Guilds and continuous professional development.
Own customer outcomes and ensure each customer receives value from Cyara's solutions throughout their lifecycle.
Build adoption and value plans with customers to set a long-term vision for success and growth.
Identify new opportunities within existing customer base and grow revenue through cross-sell and upsell.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across channels. They have a global team that values curiosity, collaboration, and continuous learning, with a culture centered on innovation and trust.
You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented.
You support customers with questions related to orders, deliveries, products, returns, and refunds, taking ownership of enquiries.
You collaborate with cross-functional teams and contribute to improving processes and Help Centre content.
The Quality Group is a provider of sports nutrition products, bringing together brands ESN and More Nutrition since 2021. With over 1,200 employees, the company combines passion for sports nutrition with cutting-edge technology and offers a diverse, inclusive culture.
Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
We are an education technology platform that connects the best teachers with students who need them. Backed by $15m in Series A funding, we have a collaborative and ambitious global team.