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Junction
Junction
3 open remote positions
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, and YC, they are scaling fast with a remote-first culture.
Salary Distribution
3 of 3 jobs
PTO Distribution
2 of 3 jobs
Benefits Overview
3 of 3 jobs
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Open Positions
Manage, coach, and develop a distributed Lab Operations team. Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution. Improve SOPs, quality standards, and team workflows for consistent scaling.
People Leadership
Operations Management
Process Improvement
Vendor Management
Healthcare Operations
Own the operational execution of new customer test kit launches, ensuring milestones are tracked and programs are ready for go-live. Coordinate directly with customers, laboratory partners, and fulfillment providers to manage launch activities and resolve issues. Monitor key metrics across inventory, shipping, and sample processing to identify and address operational issues early.
Operations Management
Project Management
Cross-functional Communication
Data Analysis
Process Improvement
Manage lab test orders and coordinate with diagnostic labs, customers, and vendors to ensure timely and accurate delivery of results. Monitor internal dashboards for system delays or outages and proactively troubleshoot issues across internal platforms. Provide direct customer support via Slack, email, and ticketing systems, maintaining SLA standards for response and resolution times.
Operations
Customer Support
Medical Billing
Communication
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