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Company Overview:
- Mantra Health is an award-winning digital mental health provider for students.
- They offer a comprehensive suite of services spanning the care continuum.
- Currently deployed across 150+ colleges, serving over 1.3 million students.
About the Role:
- Seeking a Care Operations Associate to ensure smooth and efficient student care journeys.
- Responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders.
- Requires high attention to detail and strong understanding of healthcare operations.
Who You Are:
- 1-3 years of customer service experience, preferably in healthcare.
- Strong problem-solving skills and excellent communication.
- Comfort on the phone as an external representative.
- Proficiency in Zendesk, Slack, Google Workspace preferred.
Why Choose Mantra:
- Chance to collaborate with a passionate team focused on student mental health.
- Opportunities for professional growth.
- Competitive salary and benefits including PTO, equity, health insurance.
Mantra Health
Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.