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What You'll Do:
- Handle inbound calls in a high-volume environment supporting SLA objectives.
- Field clinical referrals, consent forms, or general inquiries routed to the Member Support Inbox and/or SharePoint.
- Provide high quality service and support to callers, ensuring efficient and effective resolution from start to finish.
What You'll Need:
- Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving ability in a fast-paced setting.
Our Mission:
- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
Interwell Health
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. With expertise, scale, compassion, and vision, the company sets the industry standard and employs a mission-driven team committed to helping patients live their best lives.