Contact Center Agent 1

About the Role:

• Serve as the first point of contact for consumers across phone, chat, email, and web.
• Deliver high-quality, compassionate support to resolve inquiries and route requests.
• Operate within defined contact center standards and performance metrics.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum of 1 year of customer service experience, ideally in healthcare.
• Strong verbal and written communication skills with a customer-first mindset.

Benefits and Culture:

• Hourly pay range of $17.49–$21.80 per hour.
• Medical, dental, vision, life, and disability insurance coverage.
• Paid time off starting at 20 days annually plus 9 paid company holidays.