Operations Support Coordinator (OSC)

Overview:

• The Operations Support Coordinator ensures accuracy, timeliness, and efficiency of key operational workflows.
• Manages medication prior authorizations, toxicology result entry, and virtual direct observed testing oversight.
• Coordinates program duties for self-pay members and provides flexible support to Care Teams.

Responsibilities:

• Prepares medication prior authorization requests and resolves payer responses.
• Enters toxicology results accurately and maintains medication records.
• Supports clinical and operational scheduling and ensures data integrity in the EMR system.

Qualifications:

• Requires a high school diploma or equivalent and 1-2 years in healthcare administration.
• Must have fluency with Google Suite, Microsoft Office, and EMR systems.
• Must meet pre-employment background screening and have reliable internet for remote work.