Settlement Operations Analyst
Remote regions
USBenefits
Unlimited PTO
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Expectations:
- Own settlement issues from investigation to resolution, ensuring transaction accuracy and balancing partner experience and financial impact.
- Research and resolve settlement-related issues including payment discrepancies, adjustments, refunds, chargebacks, and account-level concerns.
- Communicate clearly with merchant partners, fuel code users, and fleet card users throughout the resolution process.
Experience:
- 2+ years of experience owning claims, cases, escalations, or operational issues from investigation through resolution.
- Strong analytical and investigative skills with ability to identify discrepancies and determine root causes.
- Intermediate Excel or Google Sheets experience preferred.
Perks and Benefits:
- Competitive salary and equity in a high-growth startup.
- Multiple health benefit options and 401(k) matching.
- Responsible Time Off and annual company offsite event.
Mudflap
We serve the $800B trucking industry with market-leading payment products that help truckers save on fuel and fuel stops gain customers. We are a fast-growing marketplace startup backed by top venture investors, with a collaborative, high-growth environment.