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Airbnb
Airbnb
24 open remote positions
Airbnb is a global marketplace for unique stays and experiences, connecting hosts and guests worldwide. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of authentic connection and belonging.
Salary Distribution
20 of 24 jobs
Benefits Overview
7 of 24 jobs
(7)
(7)
(7)
(4)
Open Positions
Lead lifecycle strategy for Airbnb's membership and incentive programs across email and push. Partner with cross-functional teams to build personalized guest journeys using data and experimentation. Drive continuous improvement through segmentation, automation, and performance analysis.
CRM
Marketing Automation
Segmentation
Analytics
Experimentation
Lead product vision, strategy, and roadmap for Wallet, defining the financial home for Airbnb guests. Build core Wallet experience including payment methods, spending power visibility, and personalized financial communication. Partner with cross-functional teams to expand payment capabilities, optimize conversion, and drive engagement globally.
Product Management
Cross-functional Collaboration
Shape the product vision, strategy, and roadmap for Payment Accounts. Lead cross-functional initiatives with teams across Payments, Trust, Guest & Host, and Compliance. Build and scale platform capabilities for diverse guest and host use cases.
Product Management
Payments
Fintech
Own the learning technology stack, including LMS, simulation tools, and authoring platforms, to empower the support workforce. Lead the end-to-end LMS transition project, from vendor evaluation to implementation and change management. Partner cross-functionally with data, engineering, and sourcing teams to ensure scalable, measurable learning tools.
LMS Administration
Project Management
Vendor Management
Data Analysis
Stakeholder Engagement
Manage the ticket queue, prioritize and resolve requests, and identify recurring categories for automation. Participate in rotating on-call and incident response, troubleshooting and documenting issues in real time. Build and maintain monitoring dashboards (Tableau, Superset, Grafana) to track service health and data quality.
Python
Go
JavaScript
SQL
Grafana
Build critical frameworks, processes, and assets to scale marketing operations. Partner with cross-functional teams to optimize budgeting, forecasting, and resource planning. Distill complex information into clear presentations and support annual planning.
Marketing Operations
Analytical Thinking
Cross-functional Collaboration
Own and drive social growth strategy across video-driven platforms and evolving social ecosystems. Lead and execute social operations including content strategy, content production, and audience engagement. Initiate innovative growth pilots to strengthen downstream consideration and conversion, including livestreaming and community-based social marketing.
Content Marketing
Provide pragmatic guidance on open source licensing, compliance, and contribution practices, including AI intersections. Negotiate research and data agreements with universities, covering IP and publication rights. Advise on IP licensing and transactions, helping teams innovate responsibly and tell Airbnb's technology story.
Negotiation
Risk Management
Drive technical strategy and architecture for the serving ecosystem, ensuring APIs and services evolve with business needs. Lead development and optimization of real-time serving systems for low-latency, high-throughput ML model predictions. Collaborate cross-functionally with product, design, data science, and ML engineering to architect scalable solutions.
Backend Systems
Technical Strategy
Mentoring
Cross-Functional Collaboration
Experiment and prototype new features in remote sandbox environments to enable CI workflow capabilities. Debug workflow orchestration delays and measure remote execution/cache infrastructure performance. Optimize CI worker autoscaling speed and build improved canarying mechanisms for safe rollouts.
Kubernetes
Golang
Docker
Distributed Systems
Lead a team of security engineers securing cloud infrastructure, data platforms, and access controls. Partner with Infrastructure, Data Platform, and Application Security teams to embed security into development. Set technical direction, coach engineers, and drive the team's roadmap in alignment with security priorities.
Cloud Security
AWS
Kubernetes
Data Security
People Management
Lead the vision and execution of Airbnb's payout partner network across 200+ markets. Manage strategic relationships with high-value payment partners, including deal negotiation and performance monitoring. Collaborate cross-functionally with Payments, Product, Compliance, and Finance to optimize payout infrastructure.
Strategic Partnerships
Business Development
Negotiation
Lead full-cycle recruitment for technical roles across engineering groups, from sourcing to close. Host candidates through the interview lifecycle, ensuring an exceptional candidate experience. Leverage data to improve recruiting efficiency and drive innovation.
Technical Recruiting
Greenhouse
Airtable
Consulting
Own the strategic roadmap for the finance accounting platform, ensuring scalability for new products and geographies. Lead end-to-end accounting workflows for new product launches, from impact assessment to production normalization. Strengthen financial data integrity by refining pipeline controls and automating manual processes, supporting month-end close.
Accounting
Finance
SQL
Stakeholder Management
Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution. Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels. Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.
Customer Service
Communication
Problem Solving
Adaptability
CRM Systems
Identify, build, and implement Host lifecycle strategies and campaigns across multiple channels. Drive a testing and learning agenda by conducting extensive experimentation and in-depth user data analysis. Own comprehensive reporting of all relevant KPIs, building dashboards and articulating results to stakeholders.
CRM
Marketing Technology
Project Management
SQL
Communication
Lead and develop a team of Guest Experience Managers to deliver exceptional service for high-profile guests. Coach team through the trip lifecycle from qualifying needs to post-trip outreach. Champion guest and host experience while managing escalations and cross-functional collaboration.
Customer Service
Team Management
CRM
Handle high-profile, complex cases involving severe escalations, executive requests, and regulatory issues with minimal supervision. Mentor and guide L6 specialists, set standards for service recovery excellence, and influence process improvements. Conduct root cause investigations, leverage data to drive systemic improvements, and collaborate cross-functionally for win-win resolutions.
Customer Service
Conflict Resolution
Negotiation
Data Analysis
Oversee daily operations of the Global Threat Assessment Program within the assigned region. Manage threat assessment cases end-to-end, including triage, investigations, and incident management. Maintain rigorous case documentation and regional situational awareness to ensure timely response.
Threat Assessment
Investigations
Incident Management
Cross-functional Collaboration
Build and continuously improve cutting-edge Machine Learning models for query understanding, including autocomplete, query tagging, and intent modeling. Develop natural-language search experiences powered by modern NLP and LLMs, working on smart compose, query expansion, and user-intent sequence modeling. Collaborate with cross-functional teams and productionize ML models at scale, leveraging third-party and in-house tools.
Machine Learning
Python
NLP
TensorFlow
Large Language Models
Lead enablement for global Law Enforcement Operations and Threat Assessment teams, ensuring accurate and timely response to lawful requests and serious safety incidents. Develop and monitor metrics, reporting, and performance oversight across intake, investigation, assessment, response, and after-action learning. Identify operational gaps and risk vulnerabilities, then drive improvements to tools, processes, and training for globally distributed teams.
Program Management
Data Privacy
Cross-functional Collaboration
Lead the strategy and execution for Airbnb's quality tooling platform to improve agent performance. Partner with engineering, operations, and cross-functional teams to deliver automated quality evaluation solutions. Define success metrics, track performance, and drive roadmap prioritization across short, mid, and long-term goals.
Product Management
Data Analysis
Cross-Functional Leadership
Strategic Planning
Design and operate cloud development environments and execution platforms for engineers and AI agents. Scale Kubernetes-based systems and improve developer workflows across build, test, and dependency management. Diagnose production issues and set technical direction for a high-impact infrastructure team.
Go
Python
Kubernetes
AWS
CI/CD
Serve as the company's go-to authority on the competitive landscape, monitoring metrics and industry trends. Partner with cross-functional teams to conduct strategic deep dives and inform key decisions. Lead the competitive intelligence data strategy, evaluating data sources and building reporting infrastructure.
AI
Cross-functional Collaboration
Communication
Presentation
Analytical Thinking