Oversee and improve quality standards across a portfolio of furnished apartments in Canada.
Evaluate property conditions, housekeeping performance, and maintenance standards to ensure guest satisfaction.
Develop quality scoring systems, analyze data, and coordinate remote teams to drive continuous improvement.
Our partner company manages furnished apartments across Canada, ensuring high-quality guest experiences. They operate in a remote-first environment, focusing on continuous improvement and vendor accountability.
Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.
Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.
Own day-to-day execution for annotation queues on a live AI training/eval program.
Run quality calibrations, monitor contributor performance, and resolve bottlenecks.
Build dashboards that give stakeholders real-time visibility into throughput and quality.
Prolific builds the world's largest pool of quality human data, used by over 35,000 AI developers, researchers, and organizations. The company prioritizes ethically sourced feedback and believes diverse human perspectives will drive the next leap in AI innovation.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Review, analyze, and rank AI-models' chains of thought for correctness and approach.
Provide clear, constructive feedback to improve AI-generated responses.
This enterprise client partners with innovative companies to improve their AI models. They offer flexible, remote work for English speakers, with no AI or technical background required.
Evaluate Customer Success calls against quality rubrics to ensure high service standards
Identify communication and process gaps across calls and surface coaching opportunities
Partner with Success leadership to drive training and process improvements
Owner is the AI-native system that helps local business owners succeed, starting with restaurants, by powering their website, online ordering, CRM, and POS. The team is in the low hundreds, remote-first and global, with top talent from leading SMB software companies.
Lead high-impact programs that evolve CX support delivery, starting with expanding BPO partnerships.
Build data-driven cases for moving support work between models, from incubation to AI-powered tooling.
Own transitions end-to-end, ensuring measurable outcomes and continuous improvement across the ecosystem.
Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Act as a player-coach, directly supporting customers while guiding and developing the support team.
Monitor metrics, provide feedback, and drive team productivity through documentation and training.
Collaborate with Customer Success, Product, and other teams to improve the overall customer experience.
SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. As part of a global team, they foster a positive, collaborative, and high-performing environment.
Own admissions interaction quality through QA scorecards and AI-assisted review.
Partner with admissions leadership to turn performance data into coaching and process improvements.
Track enrollment conversion and candidate journey friction to boost yield and reduce drop-offs.
Colibri Group is a leader in online professional education, serving more than one million learners each year through trusted brands like Moreland University. Its culture emphasizes Love, Joy, Boldness, Teamwork, and Curiosity.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Lead and grow a globally distributed team of 12 QA engineers across manual and automated testing.
Own the go/no-go call on release readiness and drive down post-release defect rates.
Champion shift-left quality practices, establish KPIs, and provide visibility to C-level.
Huckleberry builds life-changing products and experiences to help families, with an app trusted by over 6.5 million families. The company combines pediatric expertise with data science and AI, and is growing quickly with a mission-driven culture.
Investigate reported and detected issues on live campaigns, tracing root causes across transcripts, logs, and configuration.
Run pre-launch and ongoing conversation QA on campaigns, test scripts, edge cases, and escalation paths.
Build and maintain the QA framework, automate repetitive checks, and track quality metrics to fix issues at the source.
Arbiter is an AI-powered care orchestration system that unites healthcare, launching a patient-facing Agentic platform to optimize patient outcomes through a multimodal approach. Backed by one of the largest seed rounds in health tech history, we are a high-performing engineering group focused on excellence, collaboration, and continuous growth.
Own the host-side product vision, strategy, and roadmap for the marketplace.
Drive improvements across onboarding, activation, listing quality, and host management tools using customer insights.
Partner with engineering, design, and operations to execute product initiatives end-to-end.
The company operates a two-sided marketplace that connects businesses and individuals with unique spaces for meetings, productions, and events. It is a small, collaborative, remote-first team where employees have significant ownership and influence over strategic decisions.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Lead product discovery and development of Conversational AI experiences at BMO Virtual Connect, including Natural Language IVR.
Partner with technology, analytics, design, risk, and business leaders to deliver scalable, responsible, enterprise-grade AI.
Provide subject matter expertise, manage initiatives, and support strategic planning for conversational AI.
BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.