Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.
Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.
Deliver engaging new hire and upskilling training sessions using standardized agendas and trainer guides.
Monitor performance metrics, create improvement plans, and serve as a subject matter expert during training initiatives.
Step in to support members via phone, email, and chat to resolve complex travel issues with a professional tone.
Engine is an AI-native platform for intelligent travel, building proprietary technology and supply for modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine has been recognized as a Best Workplace for Innovators and Best Place to Work.
Deliver engaging new-hire and upskilling training sessions using established guides and workflows.
Monitor performance metrics, identify skill gaps, and create coaching plans to improve outcomes.
Provide direct member and partner support through phone, email, and chat, resolving complex issues.
The company operates in a fast-paced, technology-driven travel environment, focusing on customer experience and modern travel technology. Its culture emphasizes employee development, high service standards, and adaptability, with remote work opportunities.
You lead customer onboarding and deliver live training sessions to diverse audiences.
You create and maintain educational content such as guides and video libraries.
You build adoption programs and track metrics to drive customer success.
We empower job seekers to land more interviews with AI. We are a self-funded, profitable startup with a small, passionate team that has been thriving for 11 years.
Develop and deliver live and digital training for client RN and MD reviewer teams on queue management workflows.
Coordinate client onboarding training and build scalable training toolkits and LMS content.
Collaborate with internal teams to translate workflow changes into effective training materials and iterate based on user feedback.
Cohere Health delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration and cost containment. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, fostering a culture of empathy, candor, and continuous growth among its team.
Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
HighLevel provides an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization that values initiative, clarity, and execution.
Guide new learners through onboarding and provide proactive, white-glove support across certificate programs.
Design and execute intervention strategies via email, SMS, and phone to improve learner retention and completion.
Analyze engagement metrics, refine support approaches, and collaborate with cross-functional teams to surface learner feedback.
Pathstream reshapes frontline workforce development through enterprise partnerships, transforming transactional roles into strategic ones. The company fosters a transparent, social, and remote-first culture with challenging work and fast learning cycles.
Prepare and deliver high-quality training to new and existing customers using adult learning principles and various instructional tools.
Enhance training effectiveness by evaluating formats, leveraging AI, coaching customer super users, and implementing reinforcement strategies.
Collaborate with Product, Support, and Customer Success teams to share insights and support achievement of KPIs, including process compliance and customer satisfaction.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners. Founded and privately held, it serves over 30,000 provider organizations, reinvests significantly in R&D, and is recognized as a top private cloud company and one of Canada’s Most Admired Corporate Cultures.
Deliver onboarding and training sessions for new hires using established materials and standards.
Evaluate customer interactions across voice, chat, email, and social channels and provide constructive feedback.
Collaborate with Operations, HR, and L&D teams to support continuous improvement and business needs.
The partner company specializes in customer support and business process outsourcing. They foster a collaborative culture focused on employee development and quality assurance, working with cross-functional teams.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Design and develop training programs, onboarding modules, and assessments for internal support teams and vendor partners.
Facilitate training sessions and provide direct coaching and actionable feedback to agents and vendor trainers.
Use QA findings and performance signals to identify training gaps and bring recommendations to management.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, building a product used by travelers every day, with a culture of trust, ownership, and freedom.
Deliver onboarding and skills-training programs for customer-facing roles, covering client communication and service standards.
Facilitate training sessions in person and virtually, and build content for Scorpion's tech suite and digital marketing channels.
Administer LMS learning paths, gather feedback, and partner with teams to keep training materials current.
Scorpion is a technology and services company helping local businesses thrive through marketing, SEO, reviews, and customer experience tools. It combines AI support with human expertise and values a winning mindset, genuine care, and teamwork.
Lead and develop a team of 12–14 licensed Customer Service Agents to achieve performance goals.
Drive customer service performance by monitoring metrics, identifying trends, and implementing improvement plans.
Resolve complex customer escalations while modeling exceptional service and professionalism.
Kin makes homeowners insurance simpler and more affordable using data and technology. Founded in 2016, it is a remote-first employer with over 35 states and has earned recognition as a Great Places to Work Certified company.
Perform renewal efforts with district and school partners across the country.
Deliver online webinar trainings and onsite professional development workshops.
Analyze usage data and metrics to maximize user engagement with district partners.
Goalbook empowers teachers to transform instruction so that all students can succeed. They partner with over 1,100 school districts across 48 states and have a motivated, passionate team focused on helping employees grow.
Design and deliver scalable customer education programs including digital programs, live webinars, and cohort-based training.
Create and maintain training materials, video tutorials, and job aids using AI tools and instructional design principles.
Analyze engagement data and partner with cross-functional teams to improve learning experiences and close knowledge gaps.
This company provides a leading connected-operations technology platform. It fosters a collaborative and inclusive culture emphasizing customer success, ownership, curiosity, growth, and teamwork, with an employee-led remote working model.
Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys.
Design new, innovative experiences tying together physical and digital assets to live sessions or Community experiences.
Produce new and leverage existing training materials in accordance with team standards and brand guidelines.
Samsara is a pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a recently public company, they are building a hyper-growth environment with a focus on customer success.
Ensure the Enrollment Team delivers high-quality, compassionate interactions with prospective members through call audits and evaluation reviews.
Lead calibration sessions and identify trends, opportunities, and improvements for QA rubrics and processes.
Use data and AI technology to surface insights, optimize quality platforms, and advance strategic quality initiatives.
Thyme Care is a market-leading value-based oncology care enabler that partners with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. They are a tech-native organization with a culture centered on human connection, innovation, and continuous improvement, serving thousands of patients across the country.
Develop and execute the AirHub training, user readiness, support, and adoption strategy.
Create and deliver role-based training, user guides, and support materials for diverse user populations.
Establish and manage user-support models and monitor adoption barriers.
Valiant Solutions is a security-focused IT solutions provider with public clients nationwide, named one of the fastest-growing privately held companies by Inc. 5000 and Washington Technology's Fast 50. With a strong focus on employee culture, they offer great benefits and career development opportunities.
Drive clarity and consistency across Global GTM teams by operationalizing onboarding and everboarding strategies.
Curate and maintain centralized knowledge resources in partnership with cross-functional teams.
Support ongoing training initiatives and manage internal communications to reduce noise and increase clarity.
Constructor is the next-generation platform for search and discovery in ecommerce, built to optimize metrics like revenue and profit. Founded in 2019 by Eli Finkelshteyn and Dan McCormick, it is a US-based company with a passionate team that values empathy, openness, and continuous improvement.
Develop training plans, materials, and multimedia content to support adoption of new processes and software.
Deliver instructor-led and web-based training events for the VA workforce.
Measure training effectiveness and support workforce adoption within six months of implementation.
Artemis is a professional services firm supporting federal government programs, including the Veteran and Family Member Program modernization. They emphasize a collaborative culture of self-starters, proactive problem solvers, and action-oriented team players.