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About the Role:
- We are looking for a Senior Learner Support & Outreach Specialist to guide new learners through onboarding and provide proactive, white-glove support.
- This role involves monitoring engagement metrics, designing intervention strategies, and refining AI-powered support tools.
What You'll Do:
- Guide learners through their certificate programs and serve as a go-to resource for information and encouragement.
- Execute outreach via email, SMS, and phone to improve retention and completion rates.
- Surface learner feedback to Marketing, Product, and other teams to drive improvements.
What We're Looking For:
- 3-5 years in high-touch, relationship-driven support roles, with senior or mentorship experience.
- Strong communication, empathy, and analytical skills, plus comfort with data and metrics.
- Experience training or tuning AI/chatbot tools is a plus.
What We Offer:
- Competitive salary, comprehensive benefits, flexible PTO, and generous parental leave.
- A remote-first culture with meaningful work, professional development budget, and company-provided laptop.
Pathstream
Pathstream reshapes frontline workforce development through enterprise partnerships, transforming transactional roles into strategic ones. The company fosters a transparent, social, and remote-first culture with challenging work and fast learning cycles.