Partner with customers to understand business objectives and define success metrics, translating insights into actionable learning strategies.
Provide data-driven reporting and recommendations to demonstrate the value of learning initiatives and maintain accountability.
Develop content strategies, enable customers, and execute campaigns to drive platform adoption and engagement.
They are a learning technology company whose platform is used by millions globally. The culture values authenticity, diversity, respect, curiosity, and continuous improvement.
Design and deliver scalable customer education programs including digital programs, live webinars, and cohort-based training.
Create and maintain training materials, video tutorials, and job aids using AI tools and instructional design principles.
Analyze engagement data and partner with cross-functional teams to improve learning experiences and close knowledge gaps.
This company provides a leading connected-operations technology platform. It fosters a collaborative and inclusive culture emphasizing customer success, ownership, curiosity, growth, and teamwork, with an employee-led remote working model.
Provide a high level of customer service and professionalism
Ensure students are successful in meeting their academic goals
Ensure students have a 'one of a kind' top-notch positive experience
StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses, and the company is backed by venture capital firms.
You lead customer onboarding and deliver live training sessions to diverse audiences.
You create and maintain educational content such as guides and video libraries.
You build adoption programs and track metrics to drive customer success.
We empower job seekers to land more interviews with AI. We are a self-funded, profitable startup with a small, passionate team that has been thriving for 11 years.
Proactively reach out to students via email, text, and phone to keep them engaged and on track.
Build individualized success plans for at-risk students addressing academic, motivational, or personal barriers.
Monitor each student's academic progress, attendance, and payment status throughout their program.
Stepful is a workforce platform that redefines how America's largest health systems build, train, and retain their talent. Since 2021, it has trained over 32,000 healthcare workers and is backed by Y Combinator, with a culture of mission-driven builders who prioritize care, learning, and ownership.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Manage enterprise customer accounts as a trusted advisor in the e-learning space, driving renewals, upsells, and customer satisfaction.
Deliver strategic presentations, executive business reviews, and build success plans to ensure customer retention and growth.
Collaborate with internal teams including Support, Curation, and Sales, using Salesforce and Gainsight to track activities and forecasts.
OpenSesame is a trusted partner for workforce reinvention in the age of AI, delivering integrated software, curated content, and expert services. The company is remote-first, values diversity and inclusion, and uses AI tools daily, with a culture of self-starters and continuous learning.
Take requested conversations from people who already asked for help—no cold lists.
Explain benefit options simply and help clients enroll when it's a fit.
Maintain a clean follow-up rhythm to keep activity and results on track.
Global Elite Empire Consultants helps clients navigate financial-protection options through inbound support conversations. The company promotes a remote, coaching-driven culture with opportunities to grow into leadership.
Perform renewal efforts with district and school partners across the country.
Deliver online webinar trainings and onsite professional development workshops.
Analyze usage data and metrics to maximize user engagement with district partners.
Goalbook empowers teachers to transform instruction so that all students can succeed. They partner with over 1,100 school districts across 48 states and have a motivated, passionate team focused on helping employees grow.
Conduct virtual meetings with clients via web conferencing to understand their needs and present solutions.
Build strong, long-term client relationships through ongoing follow-ups and exceptional service.
Maintain accurate client records, schedule appointments, and complete other administrative tasks.
Global Elite Empire Consultants is a technology-driven organization that helps clients through virtual consultations. The company fosters a supportive team environment focused on success and offers opportunities for growth.
Leads the design and development of engaging, self-paced eLearning experiences using AI and emerging technologies.
Manages the eLearning content lifecycle, strategy, and roadmap while coordinating with SMEs and cross-functional teams.
Establishes eLearning standards, provides mentorship, and leverages learner feedback to improve course effectiveness.
eClinical Solutions helps life sciences organizations accelerate clinical development with expert data services and the elluminate Clinical Data Cloud. They are a people-first organization with a focus on diversity, inclusion, and work-life balance, and have received top workplace awards for remote work.
Lead district onboarding, staff training, and adoption campaigns to ensure fast launch and consistent referral growth.
Troubleshoot account access, referral submissions, and scope questions while providing white-glove support for strategic districts.
Use data analysis and AI tools to monitor capacity, pacing, and engagement, escalating risks and turning insights into action.
Daybreak Health partners with school districts to provide mental health care to students, matching them with clinicians based on language, culture, and identity. The company is backed by prominent venture capital firms and serves districts representing over a million students, with a mission-driven culture focused on closing the gap in student mental health access.
Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.
Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.
Provide high-quality technical support via phone, chat, and email for the Absorb platform.
Troubleshoot and investigate issues to determine root causes and deliver effective solutions.
Manage client expectations and act as the advocate and voice for clients while representing the company.
Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I.
Own the strategy and execution for all job seeker messaging, including email, push, and other channels.
Optimize message portfolio to balance volume, user engagement, and long-term retention.
Collaborate with data science, engineering, and employer-side teams to drive outcomes.
ZipRecruiter is a leading online employment marketplace using AI-driven matching to connect job seekers with opportunities. With a strong engineering and data science culture, the company emphasizes innovation, collaboration, and a customer-focused mindset.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
Leverage AI and automations to surface actionable customer insights at scale.
Collaborate across teams to drive revenue and retention through proactive engagement strategies.
Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.
Triage and resolve Tier 1 tickets in Intercom, escalating with clear repro steps and affected accounts.
Support learners in Slack with access, login, enrollment, and navigation questions.
Cover the internal TechOps help channel during assigned windows and hand off open items cleanly.
Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. They are on track to generate $1B in wage gains by 2025 through their fast, flexible solutions.
Manage tutoring session reports, user rostering, and scheduling to ensure operational accuracy.
Coordinate tutor substitutions, onboarding, and cross-functional issue resolution.
Identify opportunities to improve workflows and maintain strong communication with leadership.
They operate an online tutoring marketplace connecting students with tutors. They are a growing, education-focused organization with a collaborative, team-oriented culture.