Customer Success Manager, Digital
Benefits
Unlimited PTO
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Not specified
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Role Overview:
- Execute digital lifecycle programs across onboarding, activation, adoption, and renewal readiness.
- Manage a high-volume portfolio using automated journeys, webinars, and cohort-based programs.
- Partner with cross-functional teams to refine customer journeys and improve outcomes.
Requirements:
- Experience executing digital or scaled customer success programs in K-12 EdTech or SaaS.
- Proficiency with CRM and customer success platforms such as Salesforce, Vitally, or Gainsight.
- Strong data analysis skills to identify patterns and drive improvement.
Benefits:
- Unlimited paid time off and paid holidays, plus company-wide winter shutdown.
- Comprehensive health coverage and 401(k) match.
- Paid parental leave and professional development support.
Partner Company
This company provides digital solutions for K-12 education. The culture is data-driven and collaborative, focusing on scalable customer success.