Guide customers through onboarding and drive full engagement and adoption of the product.
Renaissance is a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. Their solutions are used in over one-third of US schools and in more than 100 countries, with a culture that values trust, winning together, and continuous growth.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Own a portfolio of college and university partners, serving as their trusted advisor with direct accountability for renewals and expansion.
Drive product adoption, value realization, and partner success through strategic check-ins and data-driven insights.
Collaborate with Sales, Product, and Marketing to deliver a seamless partner experience and identify expansion opportunities.
EdSights builds technology for higher education to understand student thoughts and feelings using AI-powered conversations. They partner with 300+ colleges, are backed by $80M, and have a driven, thoughtful team that values ownership and quick execution.
Own the success, retention, and growth of a portfolio of strategic district partners, focusing on student safety and well-being outcomes.
Build trusted relationships with district leaders and drive product adoption through consultative success plans and cross-functional collaboration.
Manage end-to-end renewals, identify expansion opportunities, and navigate complex implementations with accountability for retention.
Gaggle provides student safety, well-being, and educational technology solutions for K-12 school districts. The company works with district partners across the U.S. and emphasizes a cross-functional, team-based culture.
Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Perform renewal efforts with district and school partners across the country.
Deliver online webinar trainings and onsite professional development workshops.
Analyze usage data and metrics to maximize user engagement with district partners.
Goalbook empowers teachers to transform instruction so that all students can succeed. They partner with over 1,100 school districts across 48 states and have a motivated, passionate team focused on helping employees grow.
Manage a portfolio of 500–600 customers through digital-first engagement strategies.
Design and deliver digital campaigns aligned with lifecycle stages to drive adoption and retention.
Monitor customer health and usage data to identify risks and take proactive actions.
Abnormal Security uses behavioral AI to protect organizations from AI-powered cybercrime. They have 4,500+ enterprise customers and foster an inclusive, collaborative culture.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Design and launch automated digital customer success programs across the employer lifecycle, focusing on onboarding, activation, and retention.
Own customer messaging and positioning for lifecycle emails, in-app nudges, and playbooks to drive product adoption.
Run segmentation and A/B tests, track program KPIs, and partner cross-functionally to reduce churn and grow accounts.
Tapcheck is a digital platform offering on-demand pay access to employees, helping them avoid high-interest payday loans. The team is passionate about financial wellness and operates with a culture of humility, grit, and continuous improvement.
Lead district onboarding, staff training, and adoption campaigns to ensure fast launch and consistent referral growth.
Troubleshoot account access, referral submissions, and scope questions while providing white-glove support for strategic districts.
Use data analysis and AI tools to monitor capacity, pacing, and engagement, escalating risks and turning insights into action.
Daybreak Health partners with school districts to provide mental health care to students, matching them with clinicians based on language, culture, and identity. The company is backed by prominent venture capital firms and serves districts representing over a million students, with a mission-driven culture focused on closing the gap in student mental health access.
Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.
The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.
Drive customer adoption and retention through proactive engagement and technical support.
Collaborate with cross-functional teams to resolve issues and deliver product value.
Analyze customer feedback to improve product experience and user satisfaction.
Pathify is an innovative engagement hub that delivers a dynamic, personalized, and centralized experience for higher education institutions. The company is a growing team of professionals committed to transforming the student digital ecosystem.
Manage a large portfolio of SMB customers, focusing on retention and product adoption.
Build and maintain strong customer relationships, acting as the main point of contact.
Drive customer satisfaction and growth by leveraging AI tools and usage analytics.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Cultivate strong relationships with executive stakeholders to drive engagement and identify growth opportunities.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.
Meet and exceed team growth sales goals and renewal rate targets of 83%.
Leverage digital-first strategies to engage at-risk customers and build expansion pipeline.
Manage sales and renewals pipeline in CRM with 100% accuracy and drive customer advocacy.
SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. With a global team united by impact, ownership, and continuous growth, we foster a flexible environment where thoughtful ideas move quickly and people are trusted to lead.
Act as a trusted advocate for clients, ensuring their priorities are reflected across the organization.
This company is a mission-driven, data-focused organization that helps higher education institutions achieve stronger outcomes. It fosters a collaborative culture that values curiosity, authenticity, diverse perspectives, continuous learning, and meaningful impact.
Define and apply key operational metrics to assess the effectiveness of the Customer Success team’s activities and processes.
Drive initiatives to improve customer retention, adoption, and satisfaction, ensuring customers realize full value.
Lead, mentor, and develop a high-performing Customer Success team, aligning with company goals.
AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. Since 2000, the company has grown to over 1,500 teammates and is certified as a Great Place to Work, with a culture focused on being connected, growth-minded, and customer obsessed.
Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
Guide new customers through onboarding, configuration, and initial product adoption
Monitor customer engagement and proactively identify adoption risks or opportunities
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.
Serve as a trusted advisor to clients post-sale, ensuring measurable value and success.
Collaborate cross-functionally with sales, product, and technical teams to drive client growth.
Track success metrics like adoption, renewals, and churn to improve customer health.
Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games. With over 1,500+ game developer partners, they are headquartered in Los Angeles and focus on supporting indie to AAA studios.
Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.