Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.
6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.
Manage a portfolio of 20–30 enterprise employer relationships to drive retention, renewals, and measurable customer value.
Analyze complex healthcare and customer-value data to diagnose account performance and develop proactive strategies.
Collaborate across sales, marketing, product, clinical, analytics, and operations teams to resolve customer challenges and strengthen partnerships.
Our partner is a digital healthcare company focused on expanding access to innovative healthcare solutions and delivering measurable outcomes for enterprise customers. They are a remote-first organization that emphasizes cross-functional collaboration and data-driven problem solving.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.
Manage a portfolio of enterprise strategic customers as the primary relationship manager and trusted advisor.
Drive product adoption, optimize operational workflows, and demonstrate measurable business outcomes.
Collaborate cross-functionally with Sales, Product, and Engineering to ensure retention and identify expansion opportunities.
The hiring company is a SaaS platform serving enterprise customers in healthcare and related industries. It prioritizes strategic customer relationships and data-driven growth, with a focus on retention and expansion.
Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Manage enterprise customer accounts as a trusted advisor in the e-learning space, driving renewals, upsells, and customer satisfaction.
Deliver strategic presentations, executive business reviews, and build success plans to ensure customer retention and growth.
Collaborate with internal teams including Support, Curation, and Sales, using Salesforce and Gainsight to track activities and forecasts.
OpenSesame is a trusted partner for workforce reinvention in the age of AI, delivering integrated software, curated content, and expert services. The company is remote-first, values diversity and inclusion, and uses AI tools daily, with a culture of self-starters and continuous learning.
Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
Develop deep product and market understanding to articulate value to technical and executive audiences.
Manage renewals, identify expansion opportunities, and build customer advocates.
Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.
Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.
Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.
Own end-to-end customer relationships for Signifyd's most complex accounts, ensuring seamless onboarding and strategic alignment.
Identify and build deep relationships with senior stakeholders to develop long-term growth plans and drive collaboration.
Leverage platform knowledge and industry trends to deliver optimal outcomes and expand Signifyd's footprint through upsell and cross-sell opportunities.
Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.
Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.
Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.
Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.
CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.
Own and grow a portfolio of Apryse's largest enterprise customers, ensuring long-term satisfaction and success.
Develop and execute comprehensive account plans to identify expansion, cross-sell, and upsell opportunities.
Build and maintain strong executive relationships and lead strategic business reviews to position Apryse as a digital transformation partner.
Apryse is the industry-leading provider of document software development (SDK) technology, powering applications from desktop to mobile. With a broad international portfolio and 25 million installs of their XODO app, they serve major companies like IBM and Microsoft, fostering a diverse and inclusive workplace.
Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Manage a portfolio of 10 medium and large accounts, designing strategic implementation frameworks and advising leadership on product integration.
Lead customer engagements including monthly and quarterly business reviews and workshops to demonstrate value and establish objectives.
Consult with provider leadership to re-engineer clinical and administrative workflows, aligning technology adoption with value-based care goals.
Pearl Health empowers primary care providers and networks to succeed in value-based care with technology and financial tools. Founded in 2020 and backed by top investors, the company partners with thousands of providers across 44 states.
Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
Guide new customers through onboarding, configuration, and initial product adoption
Monitor customer engagement and proactively identify adoption risks or opportunities
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.
Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
Collaborate with sales and customer success to ensure a seamless customer experience.
Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.