Luma Health
2 open remote positions
(2 of 2 jobs with salary data)
Salary Distribution⨠Benefits Overview (2 of 2 jobs list additional benefits)
As a Senior Customer Success Manager (CSM), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customerβs organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.
Act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience. Drive successful project execution from kickoff through go-live and transition. Focus on managing timelines, resources, risks, and stakeholder communication. Lead customer engagements with clarity and confidence, proactively managing expectations, surfacing risks, and maintaining alignment across internal and external teams.