Source Job

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.

Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.

• Own and execute strategic customer success plans that align business objectives with measurable customer outcomes.
• Build, strengthen, and expand relationships with enterprise clients, engaging stakeholders from operational teams through executive leadership.
• Act as a trusted advisor by providing strategic guidance, best practices, and value-driven recommendations to customers and internal partners.

The company provides innovative SaaS solutions for the healthcare sector. It is a growing technology organization with a collaborative, cross-functional culture focused on customer success and professional growth.

• Own the post-sale relationship for a focused portfolio of high-value, high-complexity enterprise customers, serving as a strategic advisor and trusted operational partner.
• Drive product adoption across complex, multi-workflow environments and develop customized success plans tied to customer operational KPIs.
• Own renewal cycles and identify expansion opportunities, collaborating cross-functionally with Sales, Product, and Support.

Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, plans, and suppliers to help patients get life-saving products at home. They have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, and maintain a remote-first culture.

• Serve as the primary relationship owner for SMB employer customers, managing renewals and identifying expansion opportunities.
• Support customers' utilization goals through data-led business reviews and proactive account health monitoring.
• Leverage AI and modern tools to scale workflows, optimize execution, and collaborate cross-functionally with product, clinical, and data teams.

Lyra Health provides mental health care and coaching services to employers and their employees. They are a growing company with a collaborative culture focused on innovation and employee well-being.

• Own net revenue retention for large employer accounts, driving enrollment, renewal, and expansion.
• Deliver data-driven business reviews translating clinical outcomes into quantifiable ROI for C-suite stakeholders.
• Partner cross-functionally with Sales, Renewals, Product, and Analytics to protect and grow Maven's revenue.

Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans. Founded in 2014, the company has raised over $425 million and is recognized with numerous workplace and innovation awards.

• Manage account health, run ROI analysis, and lead business reviews with customers.
• Serve as primary point of contact from implementation, building lasting customer relationships.
• Identify and pursue contract expansion by matching customer needs to Plenful's offerings.

Plenful builds AI workflow automation for healthcare operations, serving 90+ health systems. Backed by $50M Series B from top investors, they have a mission-driven, world-class team focused on transforming healthcare.

• Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
• Lead strategic planning sessions, business reviews, and customer onboarding milestones.
• Promote customer advocacy and identify upsell or expansion opportunities.

AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
• Lead internal implementation efforts cross-functionally with Product, Marketing, and Clinical Operations.
• Deliver quarterly business reviews (QBRs) to reinforce value and drive account growth.

Oshi Health is a virtual digestive health practice transforming GI care with compassionate, multidisciplinary care and innovative technology. The company is remote-first, mission-driven, and growing, offering a dynamic work environment focused on improving patient lives.

• Lead health-system implementations from sales handoff through go-live and sustained adoption.
• Drive frontline adoption by understanding nurse managers' workflows and removing barriers.
• Build executive relationships and demonstrate measurable customer outcomes.

The Health Management Academy brings together health system leaders and innovators to address healthcare challenges. The company offers a dynamic, member-centric, and collaborative culture with significant opportunities for employees.

• Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
• Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
• Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.

PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.

• Own and deepen relationships with 5-10 enterprise healthcare customers, focusing on retention, expansion, and value creation.
• Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning solutions to financial, operational, and patient experience goals.
• Develop comprehensive account strategies, lead QBRs, and drive cross-functional expansion initiatives.

Collectly is a fast-growing healthcare technology company transforming revenue cycle management through AI-driven automation. They are a team of owners who put the team first, are data-driven, and embrace challenges head-on.

• Build and maintain client relationships, serving as the primary point of contact for operational items and ensuring retention through exceptional service.
• Uncover client business needs, deliver tailored solutions, and partner cross-functionally to drive success and growth.
• Manage KPIs, conduct quarterly reviews, and travel to client sites and industry events to represent the company.

HHAeXchange is the leading technology platform for home and community-based care, providing a comprehensive end-to-end homecare solution. Founded in 2008, we are a growing company with a passionate team dedicated to transforming healthcare through our homecare ecosystem.

• Analyze customer data and operational insights to identify trends and areas for improvement.
• Partner with enterprise customers to understand goals, challenges, and success metrics.
• Collaborate with cross-functional teams to ensure effective use of solutions and achieve desired outcomes.

This partner company enables healthcare organizations to adopt innovative technology solutions. They are a mission-driven organization focused on improving patient care delivery.

• Own the post-sale relationship for a portfolio of health plan and employer clients, driving activation, engagement, retention, and expansion.
• Serve as the single point of contact and trusted advisor, holding both internal teams and clients accountable to shared improvement plans.
• Operate strategically and commercially, growing accounts into new populations and states, sometimes selling alongside the sales team.

Blueberry turns family living rooms into personal pediatric urgent care using home exam kits and AI-enabled pediatricians. It is a mission-driven, high-growth company focused on improving healthcare access and reducing costs.

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.

• Lead customer success strategies for Acute and Payer segments, driving retention and growth.
• Build and manage a high-performing team of ~25, fostering executive relationships.
• Partner cross-functionally to optimize customer outcomes and revenue.

PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Manage a team of up to 5 CSMs while carrying your own portfolio of complex, high-value accounts.
• Serve as a mentor and escalation resource, providing coaching on account strategy, renewals, and customer conversations.
• Partner with the VP to develop playbooks, improve processes, and ensure team-wide consistency in customer success practices.

Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting major health systems and suppliers to help patients get life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients, and operates as a remote-first organization.

• Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
• Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
• Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.

This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.