Source Job

• Support the development and management of national healthcare opportunity pipelines by tracking market activity and emerging trends.
• Conduct market research and data analysis to identify growth opportunities and evaluate competitive landscapes.
• Produce recurring market reports, executive summaries, and presentations to keep leadership informed of key developments.

Our partner is a healthcare organization dedicated to improving healthcare access and outcomes through strategic growth initiatives. The team is high-impact and collaborative, working remotely across the United States.

• Own and execute strategic customer success plans that align business objectives with measurable customer outcomes.
• Build, strengthen, and expand relationships with enterprise clients, engaging stakeholders from operational teams through executive leadership.
• Act as a trusted advisor by providing strategic guidance, best practices, and value-driven recommendations to customers and internal partners.

The company provides innovative SaaS solutions for the healthcare sector. It is a growing technology organization with a collaborative, cross-functional culture focused on customer success and professional growth.

• Drive customer success for strategic health system members, focusing on adoption, retention, and revenue growth.
• Build multi-threaded relationships at mid and C-suite levels, and document validated ROI for each account.
• Analyze data trends, present insightful recommendations, and act as the internal quarterback for customer coordination.

Premier, Inc. is a technology-driven healthcare improvement company serving two-thirds of U.S. healthcare providers. It is a large organization with a culture focused on collaboration and transformation, recognized as a Best Company to Work For by U.S. News & World Report.

• Develop and sustain relationships with partner practices to drive transaction retention and growth.
• Leverage data and insights to optimize engagement and maximize portfolio outcomes.
• Act as a trusted advisor, sharing best practices and influencing adoption of payment plan technology.

Cherry is a FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians, making care more financially accessible. Founded by Stanford entrepreneurs with venture backing from Kleiner Perkins and DCM, it is a high-growth organization reshaping patient payments.

• Analyze complex sales data and provide actionable recommendations to commercial teams.
• Build and maintain reporting dashboards using PowerBI, Salesforce, and Excel.
• Support compensation planning, quota management, and territory design to improve business performance.

Shockwave Medical is a healthcare technology company focused on innovative solutions for medical device therapy. The company offers a fully remote, inclusive work environment with opportunities to contribute to meaningful advancements in healthcare.

• Partner with senior client service managers to support client accounts throughout implementation and ongoing service delivery.
• Assist with project coordination, tracking timelines, deliverables, and client requirements.
• Serve as a key point of contact between internal teams and client stakeholders to facilitate effective communication.

The company specializes in client service and support solutions for the healthcare sector. It offers a remote-first culture with a focus on collaboration, innovation, and professional growth.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Manage account health, run ROI analysis, and lead business reviews with customers.
• Serve as primary point of contact from implementation, building lasting customer relationships.
• Identify and pursue contract expansion by matching customer needs to Plenful's offerings.

Plenful builds AI workflow automation for healthcare operations, serving 90+ health systems. Backed by $50M Series B from top investors, they have a mission-driven, world-class team focused on transforming healthcare.

• Support client engagement and program success, ensuring smooth launches and tracking milestones.
• Analyze program performance against key metrics, building reports and dashboards for insights.
• Serve as a trusted point of contact for clients, collaborating cross-functionally to resolve issues.

PHIL is a Series D health-tech startup that transforms prescription fulfillment between doctors, pharmacies, and patients. Their team is mission-driven, analytical, and diverse, focused on patient experience.

• Drive organizational-level insight and risk identification through analysis of NPS, CSAT, churn, and account health.
• Design strategic measurement frameworks and leading indicators for retention and expansion.
• Influence cross-functional priorities through executive reporting and data-backed recommendations.

Scorpion is the leading provider of technology and services helping local businesses thrive through marketing tools and AI support. It fosters a culture of winning mindset and teamwork, with real human experts committed to client success.

• Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
• Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
• Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.

This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.

• Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
• Develop and execute strategic account plans for health system partners and executive stakeholders.
• Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.

• Support accounts as the operational point of contact between customers and internal service delivery teams.
• Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
• Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.

• Act as a trusted advisor for customers, managing the post-sale journey from onboarding to partnership while monitoring account health and identifying upselling opportunities.
• Collaborate with Sales to align on customer expectations, prevent churn, and share direct customer feedback to improve team processes.
• Operate autonomously with daily asynchronous client interactions, leveraging tools like Vitally and Zendesk for proactive churn prevention and retention.

Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.

• Develop a deep understanding of Garner's Employer and DataPro products and clinical methodologies to serve as a subject matter expert.
• Conduct discovery calls and manage relationships with high-value prospects, clearly communicating Garner's capabilities.
• Project-manage technical solution design and RFP responses to support critical new business opportunities.

Garner's mission is to transform the healthcare economy by delivering high-quality, affordable care through data-driven insights and clear incentives. It is one of the fastest-growing healthcare technology companies in the country, building a team of mission-driven individuals focused on making a meaningful impact at scale.

• Manage the full partner lifecycle from onboarding to long-term growth, building trusted relationships and driving engagement.
• Analyze partner performance data, optimize referral workflows, and leverage AI tools to improve processes and productivity.
• Collaborate cross-functionally with marketing, technology, and business teams to create seamless referral experiences and maximize partner impact.

They expand access to specialized healthcare services through strategic partnerships. They foster a collaborative, mission-driven culture where innovation and ideas are encouraged, though company size is not specified.

• Own the core squad roadmap, strategically prioritizing platform improvements and feature enhancements to drive client satisfaction.
• Transform support insights into innovation by analyzing ticket data and translating friction points into actionable product bets.
• Capture the voice of the customer through direct engagement to uncover outcomes and bridge product gaps.

Relo Metrics is at the forefront of sports sponsorship analytics, empowering brands and rights holders with actionable insights to maximize their investments. As an industry leader, we harness advanced computer vision technology and offer a collaborative environment where technology meets creativity.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Manage the complete customer lifecycle from onboarding to long-term partnership, ensuring consistent value and support.
• Drive customer retention by monitoring account health, identifying risks, and developing success strategies.
• Identify expansion opportunities through upselling and cross-selling while maintaining strong customer relationships.

This company operates in a global, remote-first environment, focusing on customer success and support. The culture emphasizes collaboration, autonomy, and continuous improvement, with a team that values technology and automation.

• Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
• Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
• Identify growth opportunities and deliver targeted solutions across diverse customer verticals.

Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.