Partner Success Manager

Accountabilities:

• Manage a portfolio of referral partners as the primary point of contact after the sales transition, guiding them through onboarding, implementation, and ongoing relationship management.
• Conduct regular partner reviews, identify challenges, and proactively address opportunities for improvement while designing and optimizing referral workflows.
• Collaborate with marketing, technology, and business teams to develop onboarding materials, training documentation, and partner-facing content, and leverage AI tools to improve productivity.

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or a related field, with 3–5+ years of experience in Partner Success, Customer Success, or Account Management.
• Proven experience building strategic partnerships, managing key accounts, and driving engagement, with strong understanding of CRM systems, partner management platforms, and AI tools.
• Healthcare, behavioral health, or telehealth experience strongly preferred; strong analytical, organizational, and project management skills required.

Benefits:

• Competitive remote salary range of $75,000 - $90,000 USD, with unlimited paid time off to support work-life balance.
• Comprehensive medical, dental, and vision insurance coverage, plus a 401(k) retirement plan with employer match.
• Fully remote work environment with a collaborative, mission-driven culture focused on technology, partnerships, and healthcare innovation.