Build and maintain strong client relationships, driving retention and program success.
Manage day-to-day operations, issue resolution, and strategic growth for a portfolio of accounts.
Leverage data to demonstrate value and identify opportunities for expansion.
Foodsmart is the leading Foodcare platform in the U.S., delivering nutrition-driven healthcare at scale with a national network of Registered Dietitians. With over 3 million members and a $200 million investment from TPG's Rise Fund, Foodsmart is a mission-driven company dedicated to making nutritious food accessible and affordable.
Own net revenue retention for large employer accounts, driving enrollment, renewal, and expansion.
Deliver data-driven business reviews translating clinical outcomes into quantifiable ROI for C-suite stakeholders.
Partner cross-functionally with Sales, Renewals, Product, and Analytics to protect and grow Maven's revenue.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans. Founded in 2014, the company has raised over $425 million and is recognized with numerous workplace and innovation awards.
Build trusted relationships with client stakeholders and act as their strategic advisor
Drive utilization, engagement, and adoption of WellTheory's programs
Deliver data-driven business reviews with insights and recommendations
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 50+ passionate people building an AI-forward organization that expands human capability.
Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.
PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.
Drive customer satisfaction, retention, and expansion among Prompt's largest customers by building strong relationships and ensuring exceptional value delivery.
Collaborate cross-functionally to support account growth, own the enterprise onboarding experience, and act as a trusted advisor to C-suite leaders.
Monitor adoption trends, provide data-driven insights, and translate product usage into actionable recommendations for client success.
Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. It is the fastest growing company in the therapy EMR space with a talented, collaborative team focused on smart work and positive impact.
Drive the success and growth of enterprise healthcare customers through strategic relationship management, product adoption, and operational excellence.
Serve as a trusted advisor to large organizations, helping them maximize the value of innovative software solutions.
Manage the complete post-sales customer lifecycle, including onboarding, training, support coordination, account management, and strategic guidance.
The partner company provides innovative software solutions for healthcare, helping providers improve patient experiences. They operate in a fast-paced, technology-driven environment with a focus on customer success.
Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management.
Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making.
Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.
Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care delivery. They have raised over $350 million from top-tier investors and partner with health plans, employers, and government organizations.
Manage a portfolio of public-sector customers and serve as their primary strategic partner.
Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.
Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.
Serve as primary relationship owner for pharmaceutical clients, ensuring program delivery and retention.
Act as strategic advisor to identify operational strategies and drive measurable value.
Collaborate with cross-functional teams to align business objectives and improve client outcomes.
The company is a healthcare-focused partner organization specializing in pharmaceutical solutions and client success services. It operates in a fast-paced, remote-first environment with a collaborative culture.
Build and maintain strong relationships with executive stakeholders and serve as the primary strategic point of contact for assigned customer accounts.
Monitor customer health, identify risks, and manage escalations to ensure high retention and contract renewal rates.
Drive account profitability by monitoring financial health, addressing scope creep, and recommending service realignment.
Advizex, a Myriad360 company, delivers IT solutions across healthcare, education, government, manufacturing, and retail with over 50 years of innovation. As part of a growing portfolio, the company fosters a customer-first culture with expanded resources and reach.
Own a portfolio of customers and ensure delivery of measurable outcomes aligned to client goals.
Monitor customer health indicators and proactively identify risks to drive retention and renewals.
Identify and pursue upsell and expansion opportunities within existing accounts to drive growth.
NuvemRx helps community health providers simplify pharmacy operations with software, intelligence, and expert support. They are a fast-growing, VC/PE-backed company with a mission-driven culture emphasizing growth mindset and core values.
Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
Serve as the primary point of contact and trusted advisor to customer stakeholders.
Lead business reviews focused on engagement, ROI, and long-term value.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Own and deepen relationships with 5-10 enterprise healthcare customers, focusing on retention, expansion, and value creation.
Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning solutions to financial, operational, and patient experience goals.
Develop comprehensive account strategies, lead QBRs, and drive cross-functional expansion initiatives.
Collectly is a fast-growing healthcare technology company transforming revenue cycle management through AI-driven automation. They are a team of owners who put the team first, are data-driven, and embrace challenges head-on.
Own the post-sale relationship for a focused portfolio of high-value, high-complexity enterprise customers, serving as a strategic advisor and trusted operational partner.
Drive product adoption across complex, multi-workflow environments and develop customized success plans tied to customer operational KPIs.
Own renewal cycles and identify expansion opportunities, collaborating cross-functionally with Sales, Product, and Support.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, plans, and suppliers to help patients get life-saving products at home. They have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, and maintain a remote-first culture.
Drive customer success for strategic health system members, focusing on adoption, retention, and revenue growth.
Build multi-threaded relationships at mid and C-suite levels, and document validated ROI for each account.
Analyze data trends, present insightful recommendations, and act as the internal quarterback for customer coordination.
Premier, Inc. is a technology-driven healthcare improvement company serving two-thirds of U.S. healthcare providers. It is a large organization with a culture focused on collaboration and transformation, recognized as a Best Company to Work For by U.S. News & World Report.
Lead external client relationships to demonstrate the clinical value of Catasys' products and services.
Collaborate with sales, client partnership, and marketing teams to drive account growth and retention.
Serve as a subject matter expert on behavioral health and chronic disease, supporting internal strategy and innovation.
Catasys uses predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engages and guides them to better health. The company is growing rapidly and maintains a people-centric culture focused on improving lives.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Manage relationships with fastest growing clients to drive renewals, expansion, and advocacy.
Create client deliverables like presentations and strategy recommendations for senior executives.
Develop strategic account plans and QBRs to ensure ROI and maintain strong retention rates.
ABC Fitness is the #1 software provider for fitness businesses worldwide, supporting 30K clubs and 40M members. The culture is values-focused with a growth mindset, emphasizing respect, trust, and belonging in an inclusive team environment.
Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
Lead strategic planning sessions, business reviews, and customer onboarding milestones.
Promote customer advocacy and identify upsell or expansion opportunities.
AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.