$22–$26/hr
- Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
- Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
- Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise