Signifyd

Be directly responsible for the performance of enterprise merchants with household names. Research real-time new fraud patterns with our Risk Intelligence team and improve the important components of the Signifyd Commerce Protection Platform. Communicate complex ideas to a variety of audiences, including executives. Build production machine learning models that identify fraud, write production and offline analytical code in Python, and work with distributed data pipelines.

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

Be a strategic partner to sales teams in North America by implementing and optimizing processes that enhance productivity for different segments. Enable North America sales teams with the right tools and systems, while providing crucial insights to improve our sales funnel and drive new business bookings.