Strategic Customer Success Manager
Benefits
Unlimited PTO
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About the Role:
- Own a portfolio of 8-10 strategic enterprise accounts with $8-10M in annual contract value.
- Drive retention, expansion, and executive relationships while partnering with Sales, Implementation, and Risk teams.
What You'll Do:
- Build and execute strategic account plans aligned to customer priorities.
- Lead executive business reviews and independently manage complex renewal and upsell cycles.
- Use data and MEDDICC to identify expansion opportunities and keep Salesforce accurate.
Who You Are:
- 7+ years of experience in enterprise customer success or account management.
- A trusted advisor to VP and C-level executives with strong analytical and communication skills.
- Comfortable with fraud, payments, and machine learning concepts.
Signifyd
Signifyd provides AI-powered fraud protection for online retailers, helping them approve more orders and reduce risk. Trusted by thousands of merchants globally, it processes billions of transactions yearly with a values-driven culture.