Own strategic customer relationships after the sale across both sides of the marketplace.
Personally manage enterprise accounts while leading, hiring, and coaching the customer success and support team.
Build onboarding playbooks, SLAs, escalation paths, ticketing workflows, and account health scoring.

Key Responsibilities:

Manage strategic accounts across enterprise organizations, financial institutions, and vendor partners.
Identify renewal risks at least 120 days in advance and coordinate response plans with Sales.
Conduct quarterly business reviews and vendor performance reviews to demonstrate value.

Qualifications:

6+ years of customer success or account management experience, including 3+ years with enterprise accounts.
Experience leading a team while managing customer relationships directly.
Confidence communicating with C-suite executives and handling complex escalations.

SaaS Talent

Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.

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