Enterprise Customer Success Manager

Role Overview:

• Proactively manage named accounts, ensuring engagement and satisfaction over the lifetime of the customer.
• Establish relationships with customer key stakeholders and conduct regular check-ins to address needs and concerns.
• Develop strategic Success Plans aligned with value milestones and customer-defined business outcomes.

Responsibilities:

• Monitor customer analytics and KPIs to reinforce value, improve experience, and optimize solution usage.
• Facilitate Executive Business Reviews in collaboration with Account Management to demonstrate impact and growth opportunities.
• Support renewal contracting processes and stay informed on Quest's evolving product portfolio.

What Makes You Stand Out:

• Experience in transformational Customer Success projects, especially shifting from On-Premise to SaaS.
• Previous Customer Success experience in a B2B software company.
• Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems, plus experience with AI prompting and leveraging AI tools.

Why Quest:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits, plus flexible work options and generous PTO.
• Professional growth through learning platforms, mentorship, and leadership programs within inclusive global teams.