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About the Role:
- Lead global Customer Success, Implementation, and Support teams.
- Shape strategy for retention, growth, and customer advocacy in an enterprise SaaS environment.
Key Responsibilities:
- Build executive-level relationships and own GRR/NRR performance.
- Translate customer feedback into product and business improvements.
- Develop and mentor a team of 10 customer-focused professionals.
Requirements:
- 10+ years of Customer Success leadership in enterprise technology.
- Experience supporting Fortune 500 customers and complex stakeholders.
- Strong communication, collaboration, and remote work skills.
Benefits:
- Competitive salary and equity participation.
- Remote flexibility and global enterprise exposure.
- Direct access to executive leadership and product impact.
Undisclosed
This company provides enterprise SaaS solutions addressing complex workplace, parking, and transportation challenges. It is a growing organization with a values-driven team that prioritizes customer outcomes, collaboration, and mutual support.