Similar Jobs
See allDirector of Customer Success
SimpleTrials
Global
Customer Success
B2B SaaS
Retention
VP, Customer Success
Jobgether
US
Customer Success
B2B SaaS
Executive Leadership
VP of Customer Success & Support
GC AI
North America
Customer Success
Customer Support
Team Leadership
Manager, Customer Success Management
BlueCat
US
Customer Success
Team Leadership
Data Analysis
Sr. Director, Customer Delivery
HighLevel
US
Customer Success
Data Analysis
Leadership
About the Role:
- Lead Customer Success and own retention and consumption.
- Run strategic, emerging, and scaled coverage models.
What You'll Do:
- Drive gross retention and expansion with weekly renewal reviews.
- Build playbooks, capacity models, and value frameworks.
- Hire and develop managers and CSMs.
What We're Looking For:
- 12+ years in CS leadership, 5+ years managing managers.
- Experience with Salesforce or Gainsight and scaling metrics.
Backstory
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.