Similar Jobs
See allDirector, Customer Growth & Activation
HighLevel
India
Lifecycle Marketing
Customer Success
SQL
VP, Customer Success
Tapcheck
US
Customer Success
Account Management
Strategic Planning
Head of Customer Success
Euler
B2B SaaS
VP of Customer Success and Support
Prophecy
US
Customer Success
Renewals
SaaS
Senior Customer Success Manager
Karbon
Canada
Customer Success
SaaS
Account Management
Who You Are:
- Post-sales operator who has run delivery at scale.
- Comfortable in executive conversations and cohort reviews.
- Thrives in ambiguity and improves outcomes without more headcount.
Key Responsibilities:
- Lead onboarding, Q&A, and retention delivery across advisors.
- Lead CSM across the US and India, including renewal forecasts.
- Own coverage model and evidence-based staffing decisions.
What Success Looks Like:
- First 30 days: identify where customers fail in their first quarter.
- Days 31–90: move department-level adoption on a growing population.
- Days 91–180: retention off its plateau and holding.
HighLevel
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, HighLevel is a global remote-first organization built for speed, ownership, and innovation.