Define and own the Customer Success strategy across the lifecycle, including retention and expansion.
Establish metrics and early-warning systems to shift from reactive to proactive.

Retention, Expansion & Account Management:

Build the Account Management function from scratch, defining expansion playbook and revenue targets.
Build an early warning system to identify at-risk accounts and deploy mitigation playbooks.

Support & Operations at Scale:

Set Customer Support strategy for high-volume organization approaching 40,000 tickets per month.
Drive AI and automation strategy in Support to scale capacity without proportional headcount growth.

Tapcheck

Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.

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