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About the Role:
- Own a portfolio of high-value enterprise accounts as their primary advocate.
- Shape the first CSM role at a high-growth fintech SaaS company.
Responsibilities:
- Drive retention and expansion, deliver EBRs, and manage escalations.
- Spot at-risk accounts early and turn happy clients into references.
You:
- 2+ years in start-up/scale-up, ideally fintech/payments, with $100K+ ARR accounts.
- Data-driven storyteller with executive presence and comfort with ambiguity.
Traild
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.