Similar Jobs
See allSenior Manager, Client Success
Hello Heart
US
AI Tools
Customer Success
Account Management
Principal Customer Success Executive
ServiceNow
North America
Customer Success
Account Management
Consulting
Customer Success Manager Leader
N8n
US
Customer Success
People Management
Enterprise Account Management
Senior Manager, AI Customer Success
Webflow
US
Customer Success
Account Management
Executive Relationships
Customer Success Lead, Enterprise Accounts
Ketch
US
Customer Success
Account Management
ROI Analysis
About the Role:
- Own a portfolio of high-value enterprise accounts, building plans for value, adoption, and renewal.
- Lead executive engagement and business reviews to drive customer outcomes.
Renewal and Growth:
- Own the full renewal cycle from T-180 and maintain accurate weekly forecasts.
- Identify churn risks early and partner with Account Management on expansions.
AI Leadership:
- Represent customer needs in product roadmaps and champion agentic AI.
- Use approved AI tools to elevate account planning and executive communication.
Netomi
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.