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About the Role:
- Critical member of the Customer Success team leading the mission to make users healthy and deliver exceptional customer experience.
- Great fit if you are passionate about making a difference in members' health and energized by high customer satisfaction.
Responsibilities:
- Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including member adoption, retention, and growth.
- Develop relationships at the C-Suite level, contribute to product roadmap planning, and champion new product offerings.
- Own all aspects of customer renewals, revenue retention, and growth with a strong bias toward action.
Qualifications:
- 4+ years of enterprise customer success and/or account management experience with Fortune 500 employer clients.
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, and improve productivity.
- Travel up to 40% to support client engagement and executive relationship building.
Hello Heart
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.